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Description
Benchmark Consulting Manager - Ontario, Canada
Wanted : dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.
Position Description
The Benchmark Consulting Manager is a data-driven leader responsible for managing and delivering enterprise benchmarking engagements, performing detailed analysis and providing strategic recommendations to clients. This role requires strong autonomy, consulting expertise, and technical depth across modern IT domains including cloud, AI / automation, data analytics, DevOps, and modern operating models.
Day-to-day responsibilities include leading client engagements, overseeing the quality of deliverables, guiding and mentoring internal teams, and performing data analysis leveraging ISG’s global benchmark database. Over time, the Benchmark Consulting Manager is expected to develop specialized expertise across both technical domains (AI, cloud, DevOps) and ISG benchmark offerings (enterprise performance benchmarks, contract assessments, labor rate benchmarks).
Responsibilities
Engagement Leadership & Delivery
- Lead benchmarking engagements end-to-end, including scoping, project management, data collection, analysis, and executive readouts
- Serve as the primary client-facing leader, managing expectations, timelines, risks, and communication across multiple workstreams
- Facilitate workshops, interviews, and service mapping sessions to ensure accurate alignment of client environments to ISG’s standard service taxonomy
- Oversee project quality and ensure internal and external deadlines are met
Analytical Leadership & Solution Development
Develop financial and operational models utilizing ISG templates to compare client performance against market cost, price, quality, productivity, staffing, and service-level standardsLead interpretation of benchmark results using ISG’s global benchmark database to compare against client performance measures
Apply normalization techniques, scenario modeling, cost allocation, and insight synthesis to produce fact-based, actionable recommendationsIdentify and quantify cost optimization, sourcing, productivity, and service improvement opportunitiesTechnical Expertise
Evaluate client operating models and technical landscapes across cloud services, data environments, AI adoption, automation maturity, DevOps / engineering practices, and Technology Business Management (TBM) standardsApply understanding of cloud economics, usage patterns, and governance to benchmark cloud spend and identify opportunities for efficiency and modernizationIncorporate emerging AI and automation trends into benchmarking insights, including productivity levers, delivery model impacts, and cost structuresInterpret how shifts in software models, SaaS consumption, cloud-native architectures, and automation affect client competitivenessConsulting & Executive Advisory
Translate complex benchmarking outputs into concise, compelling narratives that guide executive decision-makingAdvise clients on operational improvements, sourcing strategies, cloud modernization, and cost optimization pathwaysSupport development of target-state capabilities, performance improvement roadmaps, and investment recommendationsTeam Leadership & Business Development
Provide coaching, mentorship, and quality oversight to junior consultants and analystsPromote cross-collaboration with ISG’s Data & Analytics, Cloud, Sourcing, and Strategy practicesContribute to continuous enhancement of ISG methodologies, tools, templates, and intellectual capitalSupport proposal creation, solutioning, and pricing for benchmarking opportunitiesIdentify on-sell opportunities following completion of a benchmark engagementParticipate in pre-sales conversations, client workshops, and product demonstrationsRequired Skillsets
This is a remote role based in the US or Ontario, Canada. Travel of up to 25% may be required for client meetings and internal off-site events5+ years of consulting, benchmarking, IT analytics, sourcing advisory, or related technical experienceDemonstrated experience leading client engagements and managing multi-workstream project deliveryStrong understanding of enterprise IT organizations and modern market trends, including cloud, automation, DevOps, and AI-enabled deliveryBackground in benchmarking, financial modeling, machine learning or predictive analytics, or data analytics toolsAn understanding of global corporate financial practices and goals, including financial reporting, cost drivers, and cost optimization actionsAdvanced Excel modeling skills and proficiency in analyzing large datasetsAbility to assess cost, performance, quality, staffing models, service levels, and provider pricing across IT servicesWorking knowledge of cloud platforms (AWS, Azure, GCP), cloud cost modeling, and FinOps principlesFamiliarity with AI / ML concepts, automation tools, data engineering fundamentals, and TBM taxonomy standardsUnderstanding of IT contracts, rate cards, service level agreements, and sourcing modelsConsulting & Communication SkillsAbility to independently manage client relationships and present to senior executivesStrong written and verbal communication skills, with the ability to translate technical findings into accessible business insightsExperience coaching team members and supporting capability developmentProfessional AttributesHighly analytical, detail-oriented, and proactive; able to thrive in complex and ambiguous environmentsComfortable working in a matrix operating model and collaborating with global teamsDemonstrates ability to influence, negotiate, and drive stakeholder alignmentEducation
Bachelor of Science degree in a business, technical, analytical, or scientific field.MBA / MS or related advanced degree preferred.ITIL Foundation, cloud certification (AWS / Azure / GCP), TBM certification, or other AI / data / analytics certification preferredAt ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and / or the scope of the job may change as necessitated by business demands.
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