Customer Service Advisor

Metro Compactor Service,

145 Heart Lake Rd S,

Brampton, ON L6W3K3, CAN

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting‑edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors.

The Customer Service Adviser role will join a Customer Service team responsible for managing various small to large accounts and ensuring world‑class service through timely communication, and timely generation of work orders, dispatching of technicians, and all other documentation including closing work orders, billing, and more.

Customer Service Advisers are expected to deliver Super Service to customers through effective and timely communication. The primary goal is to develop and maintain positive relationships with customers, ensuring all service orders and documentation is accurately and smoothly processed.

Location : Customer Service Advisers work from office location.

Work Hours : 8am – 4 : 30pm

• On-Call (remotely / from home) : The CSA is expected to work on‑call approximately once every 6 weeks. This requires monitoring calls Sat‑Sun between 8am‑4 : 30pm. Additionally, you will be required to work 1‑2 long weekends per year. On‑Call rate is at a fixed rate of $75.00 per day (as per existing policy, subject to change). Stat holidays on‑call – $150 flat rate

Responsibilities

Qualifications

Why Work For Us

Join Metro Compactor Service, an industry leader in the waste & recycling equipment sector in Canada. As we aim for North American expansion, we’re all about pushing boundaries, be it promoting employee skill development, leading innovative technologies, or consistently delivering our Super Service promise.

So, if you’re all about making a big difference in an environment that values you as much as your skillset, come join the Metro family. Let’s shape the future together!

At Metro Compactor Service, we take pride in being recognized as a certified Great Place to Work in 2023, 2024 & 2025. As an equal opportunity employer, we truly believe that a diverse workforce best represents the community we serve and enhances our ability to provide excellent service to our customers. We are committed to attracting and retaining a vibrant mix of passionate and talented individuals from a variety of backgrounds, demographics, and life experiences.

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