Customer Service Administrator

The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team.

This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes.

The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast-paced service environment.

Responsibilities: Respond to incoming inquiries, and assign cases to Service staff Provide administrative support to Service department Enter caller and case information accurately and efficiently into company ticketing system Assist in the scheduling and planning travel for Service-related customer visits Maintain an adequate inventory of office supplies Preparation of training materials Punch-list tracking & updating, creating meeting minutes and documentation Other duties as assigned Qualifications: College Education in related field (Business, Travel, Administration) or related experience Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills Strong computer skills Positive attitude and desire to work in a fast-paced, challenging environment What we offer: Employer funded benefits program Competitive total compensation package Work-life balance Employee Assistance plan Employee Discount Platform Career progression Casual work environment Social events and sports teams Date Posted: March 27, 2026 Location: Burlington, Ontario (in-office position) Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $40K CAD - $45K CAD About Evertz: Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets).

Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software.

Evertz delivers products and solutions that can be found in major broadcast facilities on every continent.

Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 1700 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry.

Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia.

Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies.

Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities.

In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

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