Field Engineer L2

Responsibilities :

• Provide support for remote sites in and around theregion.
• After hours oncall supportfor requested sites.
• Installconfigure and maintain complex hardware and software systems in thefield .
• Develop and implement systemmaintenance procedures to ensure maximumuptime.
• Manage and monitor client networks andsystems including servers routers switches andfirewalls.
• Create and maintain documentation ofhardware and software systems andprocedures.
• Provideexceptional customer service to clients ensuring their needs andconcerns are addressed in a timely and professionalmanner.
• Act asa liaison between clients and vendors to ensure effectivecommunication and resolution ofissues.
• Perform other duties as assigned bymanagement.
• Provide supportto other HPIT support teams asneeded.
• Participate in operational meetings asrequired
• LAN and Voice MACDknowledge / skills
• Maintain and update existing network infrastructure.This includes :
• Add connectivity between labs offices and networkequipment via copper andfibre
• Where required maintain inventory of spare equipmentoperating supplies and cables. This will include creating and / ormaintaining spreadsheets and / or other documentation regardinginventory levels.
• Hardware Depot / Hardware Recovery Centresupport
• Loaner equipmentmanagement.
• Parts Ordering and inventorymanagement.
• Shipping and Receivingmanagement.
• Provision authentication hardware like active smartcards Active Keys and smart card readers for users using HPinternal systems.
• Hardware Depot / Hardware Recovery Centresupport
• Loaner equipmentmanagement.
• Parts Ordering and inventorymanagement.
• Shipping and Receivingmanagement.
• Provision authentication hardware like active smartcards Active Keys and smart card readers for users using HP interalsystems.
• New PC setup install reimage and Enduser datatransfer.
• Incident management &resolution.

Requirements

Requirements

• Ability to manage schedule on multipleprojects
• Vehicle andLicense.
• English & LocalLanguage.
• At least 24 years ofexperience in a technical support or IT field engineeringrole.
• Ability to manage schedule onmultiple projects.
• Transparentcommunication.
• Proven work Experience in therole.
• Advance knowledge of WindowsOS (Mac Linux is a bonus).
• Practical Experience in therole.
• Excellent problemsolvingskills.
• Organisational andinterpersonal skills.
• Willingness to travel tocustomers as required.

Customer ServiceDesktop Support Technical Mobile Device Hardware TroubleshootingMicrosoft Windows Vendor Management SCCM Information TechnologyMacintosh MS Office Deployment Active Directory Help Desk SupportWindows Server Ticketing Systems Switches VPN ImagingLAN