Information Technology Support Analyst

The IT Support Analyst involves being the first point of contact for internal users experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. You will support a diverse range of hardware, software, and networking issues, contributing to the overall efficiency of our IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer service.

The day to day :

• Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues.
• Diagnose and resolve technical problems via phone, email, and in-person support.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Manage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-up.
• Provide user training and support on various IT systems and applications.
• Monitor and maintain IT inventory, including computers, printers, and other hardware.
• Collaborate with other IT team members to identify and address recurring issues or potential improvements.
• Assist with system updates, patches, and upgrades as needed.
• Maintain documentation for IT procedures, support processes, and troubleshooting guides.
• Adhere to IT security policies and practices to safeguard organizational data and systems.

Qualifications

Preferred Skills

Notes

#J-18808-Ljbffr