Job Description Overview
The Memory Living Manager will work collaboratively with the Health & Wellness Manager and the Regional Manager of Care in planning, managing, and leading all aspects of the Memory Living Neighbourhood, including directing the Memory Living team members and executing the Memory Living Program Standards. The Memory Living Manager is passionate about providing the highest quality of services to residents and promotes a caring home environment for individuals with dementia or Alzheimer’s.
The Memory Living Manager’s role is “people intensive” with a substantial component of resident / family relations and team member relations and issues. The Manager is a “hands on” leader who also works alongside Neighborhood team members while creating a resident centered environment. They support the flexibility required to respond to the changing needs of residents and to providing opportunities for spontaneous activity.
Key Activities
Resident Relations
- Builds relationships and interacts with residents and their families as a priority over tasks.
- Provides residents with a sense of routine and structure, while supporting flexibility and spontaneity in responding to changing needs.
- Uses the nursing process (assessing, planning, implementing, evaluating) and dementia care intervention strategies to provide highly individualized care.
- Coordinates communications with residents, family members, and Neighborhood team.
- Completes required admissions / discharges documentation and ongoing documentation as per Memory Living Program Standards.
- Assists in the development of the person-centered life plan.
- Ensures residents enjoy daily activities that are structured and well organized.
- Participates in community outreach.
Leadership
Hires, trains, coaches, supervises, and leads a quality team dedicated to working with individuals with Alzheimer’s; monitors and evaluates team member performance.Plans, organizes, develops, and leads the overall operation in the Memory Living Neighborhood.Partners with Life Enrichment to ensure a variety of activities are available and that Care Team are involved and engaged.Designs, schedules, and facilitates the Memory Living Neighborhood program with Life Skills and dementia-appropriate activities; establishes a cooperative relationship with local Alzheimer’s associations.Communicates professionally with Health & Wellness Manager, General Manager, and Department Leads.Ensures all Memory Living staff complete GPA training and annual renewals, staff orientation, and annual training.Provides coaching, support, direction, and feedback for staff as needed.Promotes a positive, respectful, and supportive environment for residents, family members, visitors, and team members.Regulatory Compliance
Ensures Neighborhood team members perform duties in accordance with Chartwell policies and procedures, government regulations, laws, and policies.Follows health and safety policies and procedures to reduce the risk of injury to self or Neighborhood team members.Addresses identified safety issues in a timely manner.Maintains confidentiality of resident information.Experience
Minimum two (2) years of related experience in a health care setting.Minimum two (2) years’ experience with residents with Alzheimer’s disease and other dementias in a residential setting is required.Minimum two (2) year prior management experience is preferred.Registered Practical Nurse with a current certificate of competence from the College of Nurses of Ontario.Degree in gerontology, therapeutic recreation, or related field with at least three years of management and direct supervision experience preferred.Specialized behavioral education certification program (GPA, P.I.E.C.E.S, Montessori methods) is an asset.Skills & Abilities
Warm personality with empathy and understanding of individuals with dementia or Alzheimer’s.Ability to work independently and as part of a team.Strong group facilitation skills to bring together tools, information, and resources to accomplish goals.Competent training skills to develop the team’s capacity.Customer service excellence and commitment to a very satisfied resident experience; monitors practices / processes and identifies opportunities for improvement.Effective communication to translate the current business environment to the Neighborhood team; communicates with tact and empathy with team and family members.Ability to respond to emergency situations per Chartwell policies and procedures.Proficient in Microsoft Office (Word, Excel, PowerPoint).About Us
At Chartwell, we’re all about Making People’s Lives BETTER : the lives of our residents and their families, and the lives of our employees. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. For accessibility questions or assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
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