Director, Health System Partnerships

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning telehealth, expert medical, devices and licensed platform services.

Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Guided by our values and some of the best minds in healthcare, we are on a mission to create a world where great healthcare in always within reach.

And we invite you to join our diverse community of people dedicated to transforming healthcare in Canada, in partnership with our hospitals and health systems.

Position Summary

We are looking for a strategic and result-oriented growth leader, with a passion to innovate and improve access to high quality healthcare for Canadians, to join the Canada Leadership Team as Director of Health System Partnerships.

This role is responsible for initiating, cultivating and executing on strategic growth opportunities in the Hospitals and Health Systems (HHS) division of Teladoc Health Canada.

Success in your role will be measured by your ability to meet revenue targets and overall expansion of our market presence across Canada.

In this role, you will be responsible for managing all aspects of the HHS commercial business, inclusive of leading a team of business development and client management professionals.

You will liaise with appropriate provincial, territorial, and federal government agencies, health authorities, healthcare delivery organizations and provider groups in the West / East region to secure adoption and implementation of Teladoc Health’s virtual care suite of services and tools.

Role and Responsibilities

• Develop and execute strategic growth plans for positioning and expanding Teladoc’s suite of products and services in Canada by fostering creative partnerships with provincial, territorial and federal governments, health authorities, and other hospital and health system executives
• Strengthen Teladoc Health brand as a leader in virtual care and trust advisor to the public healthcare system
• Grow pipeline and manage existing and future opportunities throughout the cycle from prospect, to discovery to proposals, contracting
• Facilitate executive conversations to identify partnership opportunities with Teladoc Health that yield to growth
• Coordinate projects pre and post sell with several groups within Teladoc leaders, to advance opportunities and set up for successful launch
• Monitor and report on all sales activities, revenue and pipeline to meet revenue targets
• Recruit, manage, inspire and coach a team of business development and client management professionals
• Travel, as needed, for in-person meetings, conferences, demos and partnership workshop sessions
• Define and improve partnership and sales processes and operating model
• Monitor competitive activity, trends, and report on all sales activities / potential for each prospect
• While this role has national scope, the ideal candidate is located in British Columbia or Alberta, is willing to travel 20-50% of the time within the Western provinces with occasional travel to Eastern provinces

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Skill Requirements / Preferences

• Self-motivated, growth oriented, and disciplined with a passion to address gaps in healthcare through partnerships and innovation
• Bachelor degree required, in business administration, healthcare, technology or related field, Masters preferred
• Minimum 10+ years of experience, with minimum 5 years of demonstrated business development, partnerships and growth success in the public health sector in Canada and leading a team
• Strong understanding Canadian healthcare system, its challenges and opportunities, and emerging trends in models of care, technology adoption and healthcare transformation
• Strong communicator, comfortable with initiating and holding discovery discussions with senior executives, medical and clinical leadership, information technology and other leaders in the healthcare system, from hospitals, to regional authorities, ministries and beyond.
• Experience with overseeing and reviewing proposals, pricing and facilitating contracting and negotiation process
• Strong understanding of public sector sales principles, techniques and methodologies
• Excellent communication skills with ability to articulate complex concepts persuasively
• Proficiency in CRM software and tools for pipeline management and reporting
• Ability to travel 20%-50% of the time, as required for key in-person meetings

Why Join Teladoc Health?

A New Category in Healthcare : Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact : In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE : Teladoc Health has been recognized as a top employer by numerous media and professional organizations.

Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation.

We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation : We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]