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Product Deployment Specialist
Product Deployment SpecialistMEDFAR • Burnaby, Metro Vancouver Regional District, CA
Product Deployment Specialist

Product Deployment Specialist

MEDFAR • Burnaby, Metro Vancouver Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

Job Description

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic.

Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Responsibilities

  • Be an integral part of the onboarding team by helping to define the needs of new customers.
  • Plan and prepare the technological park required for the deployment of MEDFAR’s products.
  • Implement functional interfaces required for the deployment of our products.
  • Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
  • Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
  • Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
  • Organize Q&A sessions for clients at clinics.
  • Design presentations and write project reports.
  • Support clients throughout the process.
  • Apply corrective and preventive interventions while targeting the improvement of clinical processes.

Qualifications

  • Post‑secondary studies in the field of health, education, health software, and project management or any other relevant field or equivalent experience.
  • 6 months to 3 years of relevant experience.
  • Strong sense of organization and structure of a work plan.
  • Excellent customer service and thoroughness.
  • Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
  • Excellent communication in English, both orally and in writing.
  • Working Conditions

  • Trips will be required, and the frequency will depend on the week.
  • Valid driver’s license (Class 5) and car.
  • Schedule flexibility and availability to travel throughout British Columbia.
  • What We Offer Our Employees

  • Remote-work enabled.
  • Entrepreneurial culture.
  • Performance-based bonus to all employees.
  • Generous group insurance coverage.
  • Flexible hours (work-life balance).
  • Paid time-off offered during Christmas (the equivalent of one week).
  • Social and sports activities (currently suspended due to the pandemic).
  • Dynamic and multicultural work environment.
  • Our office in Burnaby (BC) is accessible by bus or by car and there is free parking on the premises.
  • Additional Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Software Development
  • Referrals increase your chances of interviewing at MEDFAR by 2x.

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    Product Specialist • Burnaby, Metro Vancouver Regional District, CA

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