Billing & Payment Representative

Company : CGIC

Department : Client Services

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : English is required; French is an asset.

Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Your role as Billing and Payment Representative will contribute to the effective delivery of billing related services, helping our organization to grow and providing a strong culture and development opportunities.

How You Will Create Impact

• Respond to incoming calls from clients, assisting with billing and payment inquiries and ensuring client interactions meet or exceed quality standards.
• Administer clients’ payments and billing related changes, including payment arrangements, cheque deposits, credit card and online banking transactions.
• Initiate contact with clients to collect outstanding receivables and process payments or billing related changes in alignment with prescribed collection guidelines.
• Review system generated reports, investigate and resolve errors, and ensure changes are documented in applicable systems.
• Provide timely responses to all administrative inquiries, manage client complaints in a professional manner and ensure any issues or concerns are escalated according to established protocols.

How You Will Succeed

To Join Our Team

What You Need To Know

What’s in it for you

Salary

Expected salary / hourly range $43,550.00 - $72,583.00

Seniority Level

Entry Level

Employment Type

Full-time

Job Function

Accounting / Auditing and Finance

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