Senior Technical Analyst

Mandate

Reporting to the IT Support and Client Services (ITCS) Team Lead, the Senior Technical Analyst is responsible for providing senior technical support and leadership to the IT team supporting the Faculty of Science. IT knowledge required includes but is not limited to enterprise networking; identity and access management; Windows, Mac, and Linux computer support; application packaging; deploying automated software updates; computer security configuration; software licensing; vulnerability management; enterprise print management; gathering reporting metrics on the performance of computers and software; and leading medium to large IT projects in support of our clients.

Objectives

Provide comprehensive support and management for enterprise Windows, Macintosh, and Linux-based systems.

• Software packaging and updates.
• Implement appropriate computer security controls.
• Support for M365 applications, enterprise printing, file storage, and related services.
• Researching and recommending computing device standards.
• Support for complex software and hardware configuration for teaching, research, and administrative purposes.
• Identify solutions to solve complex technical problems or requirements identified by supported clients.
• Collaboration with faculty and researchers to tailor IT solutions to meet their requirements.
• Manages medium to large projects to deliver new or updated IT services.
• Works with other subject matter experts in University Systems to ensure all IT services are maintained following University Systems best practices and processes.

Due to the critical, time-sensitive nature of the IT Support and Client Services portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately.

This role may require working outside of normal work hours on an emergency or pre-scheduled basis.

Education

This position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, or other relevant discipline and a minimum of 3 years of experience including :

An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills, And Abilities Include

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