Student Systems Operations Specialist (00367.12)

Description

Under the direction of the Associate Registrar Systems and Reporting the Student Systems Operations Specialistprovides service-oriented support and is responsible for the day-to-day maintenance of the data within the student information systems and reporting tools. This data relates to all student recruiting admissions and registrarial processes including the processing and reporting of data in these areas all of which demands high degree of accuracy and attention to detail. This position is the first point of contact for technical incidents problems and issues.

MAJOR DUTIES & RESPONSIBILITIES

• Applies critical thinking and problem solving skills to semi-technical problems known errors and workarounds. If unable to solve escalates issues to appropriate levels for effective and expeditious solution.
• Maintains a tracking system for reported issues problems and solutions.
• Maintains admissions / scheduling / registration / graduation systems functionality through entering verifying and ensuring accuracy of data as well as related systems setup and reporting.
• Performs regular audits of the student data in the systems and liaises with stakeholders to ensure accuracy of information including reporting entering or updating data.
• Creates and runs standard and ad hoc reports using SQL queries and verifies the accuracy of the data reported.
• Supports a reporting tool for end users to run on demand standard reports.
• Provides training for related student information computer and software systems.
• Develops and documents systems and procedures by detailing hardware and software specifications.
• Assists with the development and continuous improvement of the student systems processes and procedures.
• Manually runs routine processes.

REPORTS TO

Associate Registrar Systems and Reporting

Requirements

EDUCATION :

Experience :

Working as a functional / technical user of educational or medical enterprise relational database system and its functions

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

WORKING CONDITIONS

Please note : Internal CUPE applicants holding an ongoing position who apply for this role will not have the right to return to their former ongoing position if they are the successful candidate.

Required Experience :

IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full-Time

Experience : years

Vacancy : 1