MCASPHALT | Logistics Customer Service Agent

Job Information

Job Title: Logistics Customer Service Agent

Status: Full-time Position

Expected Start date: As soon as possible

Location: Oshawa facility | 1221 Farewell St, Oshawa ON L1H 6N8

Reporting to: Operations Manager

Salary Bracket: 25$ to 30$ Hourly

Works hours: 40 hours a week

Position summary

The role of the Logistics Customer Service Agent is to help to maintain the day-to-day operation and administrative duties associated with the Dispatch Center. This role will interact directly with our customers both internal and external, record and screen all incoming orders, use the dispatch computer and software programs for accurate data entry, and record keeping. This position is also required to complete all US border documentation.

Duties and responsibilities

• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Field incoming phone calls, emails and respond to customers, record orders, and provide routine information to customers to generate interest in new products and connect customers with Regional Sales Manager when required.
• Performs operating sequences to enter all incoming orders in to dispatch software.
• Assists dispatch in checking if all products are available at the time of the order by verification with load source.
• Complete all US inter jurisdictional paperwork.
• Verification of contract pricing across multiple platforms.
• Finalizing of completed orders to begin the billing process.
• Collect and record customer feedback and information and share with appropriate departments.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
• May perform additional tasks, as required by the Operations Manager.

Required qualifications

• High school diploma or equivalent work experience in Transportation, Logistics.
• 2+ years of experience in a customer service-related role.
• Excellent written and verbal communication skills.
• Positive, service-oriented attitude.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Ability to thrive in a fast-paced and sometimes high-pressure environment.
• Good computer skills using various software platforms and excellent phone disposition.
• Willingness to work independently or as part of a team.
• Ability to foster and maintain relationships especially with truck drivers and staff.
• Bulk liquid knowledge or experience would be an asset.

The MCA Advantage (Some of the perks of working with us!):

We are an ESSENTIAL service, we know it's a bold statement, but we really are! Working at McAsphalt will provide you stability in a growing industry.
SAFETY is a priority and a VALUE at McAsphalt. Priorities can change every minute our values are set in stone while you are on or off the job. All our employees are living the Goal Zero when it comes to safety, we do not only provide you with the right PPE, we will actually train you on all aspects of your job so you can be sure to go back home safe, everyday.
You will have the chance to work with amazing PEOPLE from a very diverse background, expertise, culture who knows the power of TEAMWORK. Did you know that we speak at least 23 different languages at McAsphalt?
We will TRAIN & PAY you for your training while you learn your new job. Once you get going, we will offer your opportunities to develop further your skills and education by providing internal and external training sessions.
We are present coast-to-coast in Canada, we have growth OPPORTUNITIES, just tell us where you want to go.
We believe in the EDUCATION of our employees' CHILDREN and support them financially for all their Post Secondary Education needs for as long as they are going to school.
We SUPPORT our employees in good times as well in bad times with our Employee Assistance Program, accessible 24/7, free and confidential to help with mental health, financial situation, legal stuff, counselling and more
We have best in industry BENEFITS and PENSION plans for our employees.
We believe in HEALTHY LIVING and promote our internal employees’ sports like soccer, running, hockey to name a few.
We love to have FUN at work and work together to get the job done.

These are just a few reasons to apply for this job opportunity at McAsphalt.

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To Apply

Interested candidates are asked to apply immediately by responding directly to this job posting to send a copy of your resume and cover letter for this position.

McAsphalt Industries offers competitive wages, a comprehensive benefits plan, and opportunities for growth and development.

Do not forget to visit our website to learn more about our company at

We thank all applicants for their interest, however, only candidates selected for interviews will be contacted.