FSO L1 Support Consultant (Onsite)

FSO L1 Support Consultant (Onsite) – W3Global

Position provides overall hardware / software support to employees and incoming new hires, assisting in weekly reports, inventory management, and other administrative tasks.

Responsibilities

• Install and image software on Windows and Apple laptops / desktops (including iMac) – installations, moves, additions, changes, and remote support.
• Troubleshoot post-deployment issues on Windows and Macintosh platforms, and mobile devices.
• Printer break‑fix and installation.
• Disposal, redeployment and asset reclaim.
• Shipping coordination.
• Data backup and data recovery coordination.
• Hardware refresh.
• Warranty and out‑of‑warranty repair and replacement.
• Depot services.
• Walk‑up support.
• Spare parts management.
• Executive (VIP) support.
• Audio and video support including health checks.
• Inventory and asset management – depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open and close service requests; manage classification, assignment, tracking, and completion of requests or incidents.
• Responsible for asset tagging and entering all incoming equipment into the asset management system.
• Collaborate with cross‑functional teams to onboard incoming new hires.
• Ensure hardware is properly assigned and updated in the management system.
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment.
• Work with external suppliers to schedule repairs for damaged / malfunctioning hardware.
• Ensure resolutions are consistent with company standards and policies.

Qualifications / Requirements

Seniority level : Mid‑Senior level

Employment type : Contract

Job function : Information Technology

Industries : Staffing and Recruiting

Location : Brampton, Ontario, Canada

Compensation : CA$22.00‑CA$28.00 per hour

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