hotel information clerk - contact centre
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : 1 to less than 7 months
Work setting
- Rural area
- Staff accommodation provided
- Tourism
- Business
- Restaurant
Tasks
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive credit and employment applications
- Answer clients' inquiries and provide information
Security and safety
- Criminal record check
- Reference required
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
Screening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is your current field of study?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Night shift premium
- Pension plan
- Registered Education Savings Plan (RESP)
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Learning / training paid by employer
- On-site amenities
- On-site housing options
- On-site recreation and activities
- Other benefits
- Paid time off (volunteering or personal days)
- Subsidised public transportation
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program
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