help desk technician
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 2 years to less than 3 years
Work setting
Help desk
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
Computer and technology knowledge
- Networking software
- Networking hardware
- File management software
- Security software
- Database software
- MS Office
- MS Windows
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Health benefits
- Disability benefits
- Health care plan
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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