Customer Care Representative

Join our team as a Customer Care Representative at Connect Hearing Canada . In this role you will support our diverse clinic network across the Greater Victoria area, providing exceptional customer service and managing client accounts.

Working Location

Victoria, BC (Requires a vehicle for travel around the Greater Victoria area)

Reporting to

Regional Clinic Manager

Day in the Life of a Customer Care Representative

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third‑party billing operations
• Assisting with cleanings and minor in‑clinic device repairs – training provided

What You Get in Return

Qualifications & Skills

We’d Love to Hear From You If

Even if you don’t meet all criteria, if you are willing to learn and go all in, we’d still like to hear from you.

Seniority Level

Employment Type

Job Function

Apply today; we look forward to reviewing your application!

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