What is the Opportunity?
Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites, networks.
What You’ll Do Here :
- Support corporate, key branch offices and job sites as assigned
- Provide remote and in person IT support to all end users as needed day-to-day
- Setup and deployment of equipment, making CMDB updates as necessary
- Design and manage job site setups, engaging other internal teams and vendors as necessary
- Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
- Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
- Oversee proper reclaim and decommissioning of IT equipment
- Supporting Aecon’s joint venture projects as necessary
- Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
- Participate in the creation of estimates for all new project job sites
- Follow and support Aecon’s IT policies, procedures and guidelines
What You Bring to the Team :
Degree or diploma related to Information Services or equivalent work experienceDemonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and softwareFamiliarity with ITIL is considered an assetStrong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, IntuneExperience with setup, deployment and support / management of large printer fleetsExperience with setup, deployment and support of meeting room / video conference technologyExperience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)Ability to clearly communicate technical concepts to non-technical peopleExcellent customer service skillsTechnical knowledge in computer hardware and software configurationMultitasking skills to work in a fast-paced environmentAbility to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures