Assyst Systems Administrator

Job description : Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all.

You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests.

Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun.

At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.

At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.

We can’t wait to welcome you!

The Role

Under the general supervision of the Sr. Service Desk Manager, the Assyst Systems Administrator’s primary functions include the administration, configuration, implementation, and maintenance of the IFS Assyst IT Service Management (ITSM) tool, working with business and IT stakeholders to developing solutions based on business requirements, configuring integrations and automations with various monitoring tools and applications.

What you'll do

• Perform basic application administration including system account creation.
• Carry out system upgrades and general system maintenance.
• Troubleshoot application issues.
• Create service requests and change request forms and workflows.
• Create configuration items, service offerings, system email templates, action templates and ticket classification codes.
• Work on various integrations utilizing Rest API.
• Collaborate with various business groups and users to capture business requirements.
• Determine viable solutions based on captured requirements, and then document and develop the selected solution.
• Create and Maintain Power BI Datasets
• Connected Power BI to new data sources such as, SQL / Oracle databases and spreadsheets.
• Create reports using Data Analysis Expressions (DAX).

You'll be successful if you have

• Technical Proficiency
• Problem-Solving Skills
• Project Management
• Communication Skills
• Analytical Skills
• Solution Execution
• Code Development
• Ability to prioritize workload.
• Functioning within high stress environment
• Understanding the importance of adherence to policy and procedure. Especially as they pertain to security.
• Giving and receiving constructive feedback

Required Qualifications / Experience

• Bachelor’s degree in computer science, Information Systems, or equivalent.
• Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM Platform solutions.
• 2-3 years’ experience as an IFS Assyst Administrator or similar role.
• Knowledge of ITSM ticketing solutions.
• Must be proficient in various programming languages such as Lua, JavaScript, Python, Java, C#, and Regular expressions.
• Experience with REST API integrations.
• Intermediate or Advanced level of understanding of databases.
• Familiarity with Power BI and Data Analysis Expressions (DAX).
• Excellent problem-solving skills.
• Strong communication skills to effectively capture business requirements.
• Ability to effectively document and develop solutions.
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
• Ability to communicate effectively with both technical and non-technical individuals and teams.
• Preference will be given to applicants with 5 years' experience in code development.
• Strong knowledge of IT Service Management (ITSM) and the ITIL best practice framework
• ITIL Certification would be considered an asset.

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