Chief Operating OfficerNuWave Research Inc. • Burnaby, Metro Vancouver Regional District, CA

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Chief Operating Officer

NuWave Research Inc. • Burnaby, Metro Vancouver Regional District, CA

30+ days ago

Job type

Full-time

Job description

Join to apply for the Chief Operating Officer role at NuWave Research Inc.

Direct message the job poster from NuWave Research Inc.

Director, Talent Acquisition & Client Experience

At NuWave, we're changing the way the world processes materials.

Our patented microwave-assisted technology goes far beyond drying. It offers a smarter, faster, and more efficient way to solve complex processing challenges across industries. From food to recycling to advanced materials, we deliver customizable and scalable solutions that drive innovation and real results. If you're excited by meaningful impact, cutting-edge technology, and cross-industry collaboration, NuWave is where the future is being built.

The Role :

At NuWave, the Chief Operating Officer turns vision into velocity. You'll lead cross-functional execution across Sales, Design, Operations, HR, and Finance, ensuring projects are delivered on time, on budget, and in sync. This role is less about subject-matter depth and more about organizational clarity, leadership development, and driving scalable systems. As the CEO’s right hand, you’ll clear roadblocks, align teams, and champion a culture of accountability and collaboration.

What you'll do :

Oversee the planning and execution of all operational activities
Translate strategic goals into department-level plans and timelines
Identify gaps in capacity, process, or coordination, and implement targeted solutions
Lead weekly operations and project planning meetings with functional leads

Project Oversight & Delivery Accountability

Ensure on-time, on-budget delivery of client solutions in collaboration with team leads

Track key project milestones and remove blockers proactively

Oversee coordination between Sales, Design, Operations, HR, and Finance

Support client delivery forecasting and risk mitigation

Process & Systems Implementation

Design and implement internal systems for project tracking, reporting, and status updates

Establish consistent handoff processes between functions

Support standardization of procedures and workflows across departments

Team Leadership & Cross-functional Alignment

Manage team leads (Sales, Design, Operations, Finance / Admin)

Ensure functional leads are aligned, accountable, and supported in their execution

Coach and develop team leads to increase their leadership capacity

Oversee HR-related responsibilities including onboarding, role clarity, performance expectations, and basic compliance.

Ensure appropriate handling of time-off approvals, basic employee relations issues, and administrative consistency across departments

Partner with the CEO to maintain cultural alignment and address staffing needs

Maintain and improve lightweight HR systems (e.g., onboarding checklist, review cycles, role definitions) that support a growing team.

Performance Reporting & Continuous Improvement

Track and report on KPIs for operations, delivery, and internal performance

Build and maintain lightweight dashboards to monitor business performance and support informed decision-making.

Analyze data across departments to identify trends, inefficiencies, or improvement opportunities

Provide regular insights to the CEO and functional leads to support better planning and execution

Drive a culture of continuous improvement and learning

Recommend and implement changes that increase throughput, quality, and efficiency

What does success look like in the first year?

Establish a cross-functional operating cadence with structured weekly updates

Lead the on-time delivery of at least 4 major client systems with cross-departmental coordination

Document and implement project tracking and handoff processes

Reduce rework by 30% through improved planning, sequencing, and coordination

Support and coach functional leads, resulting in improved leadership ownership and less reliance on the CEO for daily direction

Achieve operational readiness for scale (systems, processes, and team alignment)

Build and maintain a lightweight dashboard / reporting system to monitor business performance and support informed decision-making

Coach and empower leads to take ownership of their areas, resulting in faster decision-making and less operational involvement from senior management

Qualifications :

Bachelor’s degree or technologists diploma in Engineering preferred

Experience in operations or general management roles within a technical or custom solutions business

Proven success leading cross-functional teams and coordinating complex project delivery

Experience coordinating Sales, Design, Production, and Finance functions collaboratively

Experience building internal systems and delivering on operational KPIs

Strong organizational and planning skills

Excellent communication and team coordination ability

Structured problem-solving and systems-thinking mindset

Ability to balance detail with big-picture execution

Humble, team-focused leader who earns trust through follow-through

Does this sound like you? Apply today - no cover letter needed.

Seniority level

Executive

Employment type

Full-time

Job function

Project Management, Production, and Manufacturing

Industries

Industrial Machinery Manufacturing

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