Talent.com
Customer Services Representative - Cambie Branch
Customer Services Representative - Cambie BranchCoast Capital Savings • Richmond, British Columbia, Canada
Customer Services Representative - Cambie Branch

Customer Services Representative - Cambie Branch

Coast Capital Savings • Richmond, British Columbia, Canada
8 days ago
Job type
  • Part-time
Job description

Location(s) : Cambie Branch

Job Type : Part Time Regular

myWork Program : Office

Starting Salary Range : $23.13 - $25.18

Background Screening Requirement :

  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification
  • Employment Verification
  • References

Job Purpose

On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

Accountabilities

  • Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
  • We build connection.
  • We act with courage.
  • We re-imagine.
  • Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
  • Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
  • Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
  • Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
  • Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
  • Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
  • Skills & Qualifications

    To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.

  • Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
  • Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
  • Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
  • Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it.
  • Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them.
  • Curiosity - You are a life-long learner who loves to grow their understanding of the financial world.
  • Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
  • Adaptability - You happily handle whatever situation comes your way.
  • Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and / or banking.
  • Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching.
  • Equity, Diversity & Inclusion at Coast Capital

    Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

    At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

    Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

    Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
  • Mortgage and auto financing benefits . Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition . We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture . We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
  • D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

    Create a job alert for this search

    Customer Services Representative Cambie Branch • Richmond, British Columbia, Canada

    Similar jobs
    Cabinet Sales Representative

    Cabinet Sales Representative

    Woodtech International Technical Services Inc • Richmond, British Columbia, Canada
    Full-time +1
    A leading high-performance multi-family kitchen cabinet manufacturer is looking for an experienced .The local BC market for kitchens, interior cabinetry and whole house renovation projects con...Show more
    Last updated: 30+ days ago • Promoted
    Service to Sales Team Member - Richmond Honda

    Service to Sales Team Member - Richmond Honda

    OpenRoad Auto Group • Richmond, British Columbia, Canada
    Full-time
    Position : Service to Sales Team Member.We believe in doing good for our customers and for ourselves.Whether it's launching the most anticipated model of the year or purchasing a vehicle for your ne...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Customer Service Representative - 12 month contract - richmond

    Bilingual Customer Service Representative - 12 month contract - richmond

    Empire Life • richmond, bc, ca
    Full-time +3
    Bilingual Customer Service Representative - 12 month contract.Location : Remote - Anywhere in Canada.Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Ope...Show more
    Last updated: 22 days ago • Promoted
    Customer Support Specialist - delta

    Customer Support Specialist - delta

    Synergie Canada • delta, bc, ca
    Full-time
    Remote role must be physically located in Canada.Are you fully bilingual in English and French with experience in the legal or medical field?. In this role, you’ll handle inbound, warm-transferred c...Show more
    Last updated: 9 days ago • Promoted
    Customer Service Representative - Distinct Vancouver

    Customer Service Representative - Distinct Vancouver

    Distinct Vancouver • surrey, bc, ca
    Full-time
    Customer Service Representative.Do you consider yourself a people person?.Are you the kind of individual who thrives in social settings?. Do you have a natural ability to make others feel comfortabl...Show more
    Last updated: 30+ days ago • Promoted
    Payment Services Representative (Bilingual French / English)

    Payment Services Representative (Bilingual French / English)

    Integrated Financial Technologies - IFT Solutions • delta, bc, ca
    Full-time +1
    Payment Services Representative (Bilingual French / English)– $55,000– Remote, Canada.Are you confident handling customer conversations about payments and finding fair solutions that work for everyon...Show more
    Last updated: 1 day ago • Promoted
    Remote Customer Enrollment Representative (Entry Level) - richmond

    Remote Customer Enrollment Representative (Entry Level) - richmond

    FBSPL • richmond, bc, ca
    Remote
    Full-time
    We’re working with a client looking for a.Remote Onboarding Representative.You’ll follow clear talking points, connect with people who already requested information, and enjoy a flexible full-time ...Show more
    Last updated: 9 hours ago • Promoted • New!
    Représentant(e) bilingue, Service à la clientèle - contrat 12 mois - delta

    Représentant(e) bilingue, Service à la clientèle - contrat 12 mois - delta

    Empire Vie • delta, bc, ca
    Full-time +1
    Veuillez noter que le salaire de base sera déterminé selon la formation, les compétences et l’expérience de la personne choisie. La fourchette salariale affichée sert de ligne directrice générale po...Show more
    Last updated: 23 days ago • Promoted
    Customer Services Representative

    Customer Services Representative

    BMO • North Vancouver, British Columbia, Canada
    Part-time
    Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show more
    Last updated: 11 days ago • Promoted
    Customer Service Rep - Warehouse

    Customer Service Rep - Warehouse

    Hillebrand Gori - A company of DHL • Delta, Bc
    Full-time
    Customer Service Specialist- Warehouse.Support to develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specif...Show more
    Last updated: 3 days ago • Promoted
    Remote Customer Service - delta

    Remote Customer Service - delta

    MissionHires • delta, bc, ca
    Remote
    Full-time
    This full-time remote position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protect...Show more
    Last updated: 1 day ago • Promoted
    Account Services Representative

    Account Services Representative

    Long & McQuade Limited • Vancouver
    Full-time
    Collection of accounts receivable, outstanding rentals, and bad debts.Credit approvals for term and balance forward accounts. Credit approvals for consumer and commercial account rentals.Assist cust...Show more
    Last updated: 11 days ago • Promoted
    Client Service Representative, Vancouver (Oakridge)

    Client Service Representative, Vancouver (Oakridge)

    CHRISTIAN DIOR COUTURE • Vancouver
    Full-time
    Reports to : Boutique Manager / Operations Manager.Working with the Boutique Management, the Client Service Representative is responsible for the day‑to‑day management of the Client Service function...Show more
    Last updated: 11 days ago • Promoted
    Bilingual Customer Service Representative - Bloom Recruitment Inc

    Bilingual Customer Service Representative - Bloom Recruitment Inc

    Bloom Recruitment Inc • burnaby, bc, ca
    Full-time
    Bloom Recruitment is seeking a Bilingual Customer Service Representative to join our client’s growing team as soon as possible. Our client is a well-established leader in the architectural building ...Show more
    Last updated: 30+ days ago • Promoted
    Client Service Representative, Broking Operations Vancouver, BC

    Client Service Representative, Broking Operations Vancouver, BC

    Purves Redmond Limited • Vancouver
    Full-time
    Client Service Representative, Broking Operations.Purves Redmond Limited (PRL) is a Canadian, employee-owned insurance brokerage firm with over 65 years of experience. With offices in Toronto, Vanco...Show more
    Last updated: 11 days ago • Promoted
    Multi-role - Delivery, Customer Service, Warehouse

    Multi-role - Delivery, Customer Service, Warehouse

    Express Employment Professionals • Delta, British Columbia, Canada
    Full-time
    Express Employment Professionals, Delta, is hiring for a Multi-tasker Delivery Driver, Merchandiser / Customer Service, Warehouser for our client who has a new 4600 sq ft warehouse location in North...Show more
    Last updated: 30+ days ago • Promoted
    Remote Customer Enrollment Representative (Entry Level) - delta

    Remote Customer Enrollment Representative (Entry Level) - delta

    FBSPL • delta, bc, ca
    Remote
    Full-time
    We’re working with a client looking for a.Remote Onboarding Representative.You’ll follow clear talking points, connect with people who already requested information, and enjoy a flexible full-time ...Show more
    Last updated: 9 hours ago • Promoted • New!
    Managed Services Manager - delta

    Managed Services Manager - delta

    Gogh Solutions • delta, bc, ca
    Full-time
    Gogh Solutions is an IFS Strategic and Channel partner delivering innovative Field Service Management (FSM), Enterprise Asset Management (EAM), and ERP solutions across North America.We help organi...Show more
    Last updated: 9 hours ago • Promoted • New!