Infrastructure Support Analyst

Technical experience in network design and deployment in CITRIX, UNIX and Windows environment.

Experience in designing and deploying a Windows Server 2008 R2 domain including DNS, DHCP, file services and print services.

Experience installing and configuring networking hardware including firewalls and proxy servers.

Good analytical, troubleshooting and debugging skills; proven ability to discern critical from minor problems.

Experience working within a large project team environment with tight timelines on major business transformation and IT initiatives.

Must be able to work in a team environment as well as independently with minimal supervision, and work well under pressure.

Good interpersonal skills with a natural ability to work with and support colleagues; ability to adapt to and work effectively with clients and co‑workers with different styles and levels of technical knowledge.

Positive, flexible, open‑minded approach towards work assignments.

Qualifications

• Assist with setup and installation of new software, such as reviewing current software library / license library or obtaining documentation of what is available and how it should be installed.
• Provide TSR support for client requests, such as firewall rule changes, server / software upgrades, etc.
• Manage and resolve incidents relating to server / infrastructure, such as coordinating with infrastructure service provider personnel to diagnose server-related issues or incidents related to file dialog boxes, DLL configurations, etc. in CITRIX, UNIX and Windows environment.
• Review, maintain and provide improvements to the general environment (hardware configuration, disk organization, etc.).
• Support the team on corporate initiatives driven by TELUS such as infrastructure monitoring.
• Perform duties such as incident analysis with TELUS, updating software (non‑SW), licenses.

Additional Information

Job Status : Contract

Share the Profiles to mahesh(at)techtammina.com

Contact : 703-349-1004

Keep the subject line with Job Title and Location

#J-18808-Ljbffr