Senior IT Infrastructure Technician

F12.net Victoria, British Columbia, Canada

Senior IT Infrastructure Technician

Reporting to the Manager, Service Delivery, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process. Beginning from project conception to the follow‑up, this role ensures quality technical execution of end‑to‑end IT services, infrastructure, and solutions. Grow your knowledge of hardware and software while also growing your customer service skills. Work with a project management team dedicated to client experience and technical accuracy. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and professional etiquette, you will cultivate new customer relationships every day.

Responsibilities

• Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking
• Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end‑user during post‑deploy support and user assistance
• Create and innovate new technical methods of deploying solutions
• Research and test new products and solutions

Requirements

VLAN and QoS experience

What You Can Expect from Us

Equal Opportunity Commitment

Benefits

Seniority level

Employment type

Job function

Please note that we do not currently use artificial intelligence (AI) at any stage of the hiring process to screen, assess or select candidates.

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