Showroom Supervisor

Celebrating 60 years in business!

Who we are

With nine wholesale branches and three luxury showrooms throughout southwestern Ontario, Marks Supply is a leading supplier of top-quality Plumbing, PVF, Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch's Supply, a leading U.S.-based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.

What differentiates us from other wholesale distributors is our people and the deep commitment they have to sharing the best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pros Program, we set our teams up for success, knowing they are the foundation our success relies on. Joining us now is a chance to play a critical part in our next phase of growth and the confidence to know we will take you on that journey with us.

Who we need

We are looking for a sales and people leader who wants to take ownership for growing the revenue and profitability of our Watermarks showrooms, creating targeted campaigns, raising awareness, and building industry relationships. In addition, you will lead and foster a service-driven team, instilling a high standard of customer service, building out your team's strengths, and working directly in the Showroom with them.

What's in it for you

Ownership and influence . You are looking for an opportunity to act like an owner, taking responsibility for growing up to three Showrooms and teams from end-to-end. You want to apply your industry insights, sales expertise and people management skills to make a measurable impact on our bottom line and the success of our teams. With access to professional development courses both internally and externally, you will have the chance to increase your knowledge and further advance your career at a company that believes in promoting from within.

What you will do:

• Grow the business. You will create a sales plan focusing on revenue and gross profit increase for the Etobicoke and Burlington locations. You will:
  • Cold call custom home builders, Contractors and high-end designers to generate leads and outside sales.
  • Develop a customer target list to attract business, create a tracker, and report activities to the Regional Manager.
  • Create and schedule events and promos targeting the building and design industry to generate awareness of Watermarks Showrooms.
  • Participate in relevant Trade networking events.
  • Travel within an agreed sales territory to meet prospects and customers.
  • Build and maintain relationships with new and repeat customers.
• Maintain the Showrooms. You will supervise showroom personnel, monitor cleanliness and functioning of all equipment, highlight new products, maintain procedures manual, and update inventory. You will create job quotations and support staff to effectively convert bids into orders. You will manage vendor returns and keep the defective queue clear and current.
• Promote superior customer service and showroom profitability. You will manage customer concerns quickly and professionally. You will keep customers and staff up to date on new products, coordinating seminars and introductions.
• Lead and supervise staff. You will build positive relationships and promote an environment of collaboration and support. You will:
  • Coach and empower your staff to do their best work, removing roadblocks, and offering insights as you frequently work on the floor with them.
  • Ensure staff receive proper training on products and development of skills to maximize their efficiencies and support their growth.
  • Inspire your team to problem solve and strive for the next level in performance - and recognize those accomplishments.
  • Be involved in hiring, scheduling, vacation coverage, payroll, and performance reviews on a day-to-day and annual basis.
• Collaborate with the Regional Manager. You will provide updates regarding promotional campaigns, customer traffic, sales growth, and staffing and training needs. You will ensure the implementation of company processes to enhance branch profitability.
• Foster a positive culture. You will instill in your team, and hold yourself accountable to, high customer service standards, job performance, professionalism, and a commitment to continuous development. You will support and promote the company's Core Values of Personal Excellence, Teamwork and Achievement.
• Safety practice. You will be responsible for the Health and Safety program in the Showroom and maintain your First Aid certification. You will communicate all health and safety policies, procedures, near miss incidents, etc., to the team. You will demonstrate health & safety leadership by ensuring that workers follow safe work practices, including wearing safety shoes when handling products, when performing their required tasks. You will report and document all incidents.

What you bring:

• The customer service and sales experience. You have experience in outside sales and business development, with progress into a lead or manager role. You have worked in the home building, design, HVAC and plumbing industry or in a related showroom environment. You are solution-oriented and goal-driven with an ability to achieve strategic objectives and inspire others to do the same. You can build trust with customers, exceeding expectations. You can manage conflict and exercise sound judgement to diffuse situations quickly and calmly, ensuring customer satisfaction.
• The management skills. You can identify gaps in service or workflow and draw on your insights and experience to implement process improvements, roll them out effectively, and ensure staff engagement. You can juggle multiple priorities, manage the details, and support internal teams to ensure quick, efficient service.
• The leadership skills. You have flexible and effective communication skills. You have a proven track record in team leadership skills, including hiring, scheduling, and providing training for employees. You can coach and motivate individuals and a team, providing solutions and creating pathways to success.
• The technical skills. You are proficient with basic software applications and can quickly come up to speed on new tools. You have expertise in cold calling and email outreach. You are familiar with social media platforms and creating targeted advertising for our industry.
• The flexibility. You have a driver's license and you are willing to travel throughout the GTA on a regular basis and sometimes to the Kitchener/Waterloo area ,occasionally working outside normal business hours.

Need more reasons to join?

Marks Supply is a place where respect for the person, the work, and opinions are paramount. With executive leaders onsite weekly, this is a place that retains and actively nurtures a small company feel while drawing on the benefits and support of a larger organization. Our culture is built around supporting a better life for our employees. We have a roster of people who have been with us for over 15 years and a welcoming environment and room to grow for new team members.

• We appreciate you. We are committed to the growth and development of our employees in both their professional and personal lives through our Build a Better Life (BABL) program. We offer tools and resources, including comprehensive health benefits for you and your family; Employee and Family Assistance Program; financial planning and saving resources; educational reimbursement and more.
• We foster a casual atmosphere and a distinct lack of bureaucracy. Our uniqueness is access to decision-makers, and openness for ideas, and the confidence that you aren't a number, you are a name. We pride ourselves on a place where people can bring their whole self to work, and we train our managers on how to adapt to an individual's learning and feedback style. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us.
• We care. There's just no other way to put this. No bells, no whistles needed. At Marks Supply, taking care of our people and giving back to our community is a priority. From the annual John Todd Invitational Golf Tournament that has contributed more than $117,000 to the Canadian Cancer Society and KidsAbility to the We Care/We Share award that splits donations between an employee cause and a client cause.
• We have fun. In fact, we have a whole team dedicated to planning it. When in-person gatherings are allowed, we host skating nights, family BBQs, annual branch dinners, an in-house baseball team; a party to celebrate long term employees. Every month we publish our Coming Down the Pipe employee newsletter with educational tips, songs, and more shared by the people who make up our teams.

If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can't promise it will be a fit, but we do promise to consider your experience. Apply now.

Marks Supply welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process