Customer Service, Scientific Field (Laboratory, Chemistry, Biology)

Position : Customer Service, Scientific Field (Laboratory, Chemistry, Biology)

Location : Longueuil

Salary : Between $45,000 and $50,000 per year, depending on experience

Job Type : Permanent

Schedule : Full-time, flexible daytime schedule, 37.5 hours per week

We are seeking a dynamic and motivated individual to join the customer service department of a company based in Longueuil.

If you have relevant training in a scientific discipline such as biology, chemistry, physics, environmental science, or laboratory studies, and if you are bilingual to serve clients outside of Quebec, this opportunity may be of interest to you!

Immediate interviews!

What our client offers :

• A permanent position within a large company
• Daytime schedule from Monday to Friday, totaling 37.5 hours per week
• Competitive salary ranging from $45,000 to $50,000 per year, based on your experience and qualifications
• Comprehensive benefits package, with 70% paid by the employer after 3 months
• Negotiable vacation time
• Registered Retirement Savings Plan (RRSP) with employer contribution of up to 3% of salary after 3 months
• Employee assistance program
• Quick start date
• Advancement opportunities
• Service recognition program

Your responsibilities :

• Answering calls and emails from clients
• Processing client requests on the website
• Advising clients on the various services offered by the company
• Acting as a liaison between clients and operations, and following up with internal teams
• Tracking client requests
• Placing orders and keeping inventories up to date
• Issuing certificates and sharing results with clients
• Updating information in client records
• Meeting deadlines for client requests
• Performing any other tasks that contribute to ensuring a high level of customer satisfaction

Requirements :

• Proficiency in MS Office suite
• Relevant training in a scientific discipline (biology, chemistry, physics, environmental science, laboratory studies, etc.)
• Bilingualism to serve clients outside of Quebec
• At least 2 years of experience in customer service, in a company or call center

Please contact Sarah Michelle Brousseau at 450 973-6173 or send your resume in Word format to Florence Thibeault-Boily at sarah. .

REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here .

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit number : AP-2000158