Claims Customer service agent

Overview

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. We have grown into a global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey is going, we can help you get there. Are you ready to grow your career? Let’s grow together!

Department: Accounting

Location: On site, Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1

Type of employment: Permanent, Full Time (40 hours)

The Role

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following damage to the company property/buildings or third-party property damages as well as car fleet claims.

What You’ll Do

• Act as a contact person for operators in the event of bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims
• Coordinate claim files according to established protocols (e.g. billing and/or reimbursement)
• Follow up with operations, clients and insurer and/or claims adjuster
• Handle telephone complaints related to customer service claims
• Synthesize the documents necessary for the production of various statistical reports
• Answer calls and emails
• Provide administrative support to the Insurance and Claims department
• Intervene and deal with the various parties involved

What You’ll Need

Education:

• DEC in secretary or administration

Experience:

• Minimum of 1 year of relevant experience in customer service (telephone)
• Experience in administrative support (asset)
• Experience in the insurance industry and in the management of claims files; knowledge of Excel will be considered an asset

Knowledge and skills:

• Excellent command of the Office suite
• Rigor, organizational skills and ability to manage priorities
• Diplomacy, autonomy
• Strong aptitude for customer service and negotiation

Language Skills:

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

Why You Should Work Here

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you\'re not just getting a job – you\'re becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference.

Benefits package

• Group Insurance Program: Stay healthy and happy. Our plan provides you with coverage options and optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future with our pension plan
• Share Purchase Plan: Invest in your future with our employee stock purchase plan
• Paid Time Off: Vacation, sick days, and personal days for work-life balance

Additional Perks

• Employee Discounts
• Training and Development
• Recognition and Rewards
• Mentorship Program
• Scholarship Program: available to employees and their children

Interested? You are just a few clicks away from joining an exceptional company. Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can\'t wait to hear from you!

We are committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

#Global Capabilities Network – GCN

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.