Sales & Stock Support

Sales & Stock Support

Location : CHANEL Flagship Boutique -Toronto, ON

Reports to : Operations Manager

Contract : Permanent, Full-Time

Your role @Chanel :

The Sales & Stock Support will support the sales team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times.

What impact you can create at Chanel :

CUSTOMER SERVICE & ADMINISTRATIVE :

• Establish and maintain strong client relationships by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate;
• Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office;
• Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate;
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required;

Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room.

BACK-OF-HOUSE

• Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.);
• Execute the after-sales tasks;

Ensure inventory integrity and organization at all times.

BOUTIQUE SUPPLIES :

• Ensure that back-office areas are kept clean and tidy at all times;
• Ensuring Cash and Wrap stations are prepared and stocked;

Prepare packaging and assist with gift wrapping parcels as needed.

What you will bring to the role :

• Successful experience of at least 1-3 years in retail operations and / or stock experience;
• Knowledge of shipping and receiving;
• Customer service oriented;
• Detail oriented; excellent organizational skills;
• Excellent verbal and written communication skills;
• Comfortable working with different departments and teams;

Fluent English, French a plus.

You are energised by :

A fast-paced work environment

Making a visible contribution to the success of a team

What you would gain from this experience :

The opportunity to work with a fun, creative and passionate brand;

The opportunity to support and contribute to the back of house.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices.

Accommodations are available upon request for candidates with disabilities throughout the recruitment process