Talent.com
General Manager - IT / Projects / Engineering
General Manager - IT / Projects / EngineeringReal Fruit Bubble Tea Inc. • Markham, York Region, Canada
General Manager - IT / Projects / Engineering

General Manager - IT / Projects / Engineering

Real Fruit Bubble Tea Inc. • Markham, York Region, Canada
4 days ago
Job type
  • Full-time
  • Remote
Job description

General Manager - IT / Projects / Engineering

Location : 80 Bentley Street Markham (Head Office) – Travel to store locations required

HYBRID ROLE : Must be available to work in the store as a barista on some days and field technician (traveling) on other days.

Availability : Must be available to work evenings, weekends, and holidays for the barista role.

Founded in Toronto, Real Fruit Bubble Tea

Reports to : CEO and Executive Director

Company : Real Fruit Bubble Tea Inc.

About Real Fruit Bubble Tea

Founded in Toronto in 2002, Real Fruit Bubble Tea Inc. (“RFBT”) is committed to making fresh fruit drinks healthy and accessible for everyone to enjoy. With over 137 locations across Canada and the USA and rapid expansion underway, we are looking for high-performing leaders who want to grow with us. There is huge potential for advancement, and we welcome anyone who is ready for a challenging yet rewarding journey.

Position Summary

Reporting to the CEO and Executive Director, the General Manager, IT / Projects / Engineering is responsible for leading three key functions :

  • Projects & New Store Development (Construction / Renovations)
  • Engineering & Store Systems (equipment, layout, technical standards)

This role provides strategic direction, oversees day-to-day execution, and ensures that all technology, construction, and engineering initiatives support RFBT’s growth, brand standards, and operational excellence. The GM will manage and mentor managers and teams across these three areas and work closely with executives, regional managers, landlords, and external partners.

Key Responsibilities

  • Oversee all IT operations for head office and store locations, including POS (e.g., Nown), network and internet connectivity, debit / credit terminals, kiosks, and related systems.
  • Lead the IT team to deliver reliable, scalable, and secure technology services that support daily operations and growth.
  • Act as the senior IT liaison with RFBT leadership, store management, and regional managers to understand business needs and translate them into technology solutions.
  • Ensure effective support processes and escalation procedures for store and head office users.
  • Lead the development, implementation, and maintenance of IT policies, SOPs, service offerings, and service level agreements (SLAs).
  • Stay current on relevant technology trends, tools, and best practices in retail / food service environments.

    • Projects & New Store Development

  • Oversee the Projects department, including Project Managers, Construction Officers and Project Coordinators.
  • Lead all phases of new store development and renovation projects (from concept to opening), ensuring alignment with RFBT’s brand, standards, and expansion strategy.
  • Introduce, set up, and maintain an efficient Construction Management System to monitor multiple projects, schedules, budgets, and milestones.
  • Liaise effectively with mall management, architects, interior designers, engineers, general contractors, landlords, and local authorities.
  • Develop and review comprehensive project plans and specifications, ensuring projects meet timeline, budget, quality, and regulatory requirements.
  • Negotiate and manage vendor contracts; ensure required building permits are obtained, tracked, and closed in a timely manner.
  • Oversee documentation flow (contracts, agreements, invoices) and ensure timely submission to Finance and Accounting.
  • Develop long-term project and construction strategies to support fast expansion across North America.

    • Engineering & Store Infrastructure

  • Oversee engineering standards for store layouts, equipment, and technical systems (e.g., HVAC, electrical for equipment, kitchen workflow, kiosks).
  • Ensure store infrastructure supports operational efficiency, safety, and brand experience.
  • Research and approve equipment, materials, and tools appropriate for store operations and longevity.
  • Partner with Operations and Projects to continuously improve store design for better throughput, customer experience, and staff ergonomics.

    • People Leadership & Cross-Functional Collaboration

  • Lead, coach, and develop managers and team members across IT, Projects, and Engineering, ensuring clear expectations and high performance.
  • Provide regular feedback, performance reviews, and development plans.
  • Foster an inclusive, energetic, and collaborative work environment.
  • Work closely with Operations, Finance, HR, Marketing, and Regional Managers to ensure alignment of technology, construction, and engineering initiatives with business needs.

    • Strategy, Governance & Continuous Improvement

  • Develop and execute multi-year roadmaps for IT, Projects, and Engineering that support RFBT’s strategic growth.
  • Establish and monitor KPIs for system uptime, project delivery, budget adherence, and store readiness.
  • Implement best practices in project management, change management, and risk management.
  • Drive continuous improvement initiatives based on data, feedback from stores, and evolving business priorities.
  • Perform regular visits to store locations across Canada and the USA to understand on-the-ground realities and support major projects.

    • Qualifications & Experience

  • Education : Bachelor’s degree in Engineering, Construction Management, Computer Science, Information Systems, or a related field.
  • Project Management certification (e.g., PMP or equivalent) is an asset.

    • Experience :

  • 8+ years of progressive experience in IT, construction project management, engineering, or multi-site retail operations.
  • Minimum 3–5 years in a management or senior leadership role overseeing cross-functional teams.
  • Strong experience with retail construction and renovations , ideally within food service or multi-unit chains.
  • Demonstrated proficiency in estimating, scheduling, budgeting / cost control, and vendor / contractor management.
  • Experience with POS systems and store technology; food industry POS experience preferred.
  • Ability to interpret architectural drawings, blueprints, and technical documents.
  • Strategic planning and execution skills; able to build and deliver on multi-year plans.
  • Strong leadership, coaching, and team development abilities.
  • Excellent communication skills in English (written and verbal); Mandarin is a strong asset. Other languages (Cantonese, French) are an advantage.
  • Strong interpersonal skills with the ability to work effectively with diverse stakeholders (internal teams, landlords, external vendors, government bodies).
  • Highly organized with strong time-management skills; able to manage multiple concurrent projects and priorities.
  • Proven ability to work under pressure and meet tight deadlines.
  • Problem-solver who thinks “outside the box” and can make sound decisions quickly.
  • Valid driver’s license and willingness to travel to different stores as well as HQ

    • Ideal Candidate Profile

  • Entrepreneurial mindset and hands‑on attitude – willing to be “on the floor” and at sites when needed.
  • Results‑oriented with a track record of delivering projects on time, within budget, and to a high standard.
  • Collaborative leader who builds trust, encourages idea‑sharing, and drives cross‑departmental alignment.
  • Adaptable and comfortable with change in a fast‑growing, evolving environment.
  • Passionate about building systems and teams that support long‑term growth.

    • Referrals increase your chances of interviewing at Real Fruit Bubble Tea by 2x.

    #J-18808-Ljbffr

    Create a job alert for this search

    It Project Manager • Markham, York Region, Canada

    Similar jobs
    Manager of Information Technology- REMOTE

    Manager of Information Technology- REMOTE

    Contact Centre Growth Corp Inc • Toronto, ON, Canada
    Remote
    Full-time
    Manager of Information Technology.Hours : Days / after hours as needed.Salary : $95-$105K Yearly DOE CAN.Benefits available after 60 Days for full-time employees. AnswerNet is a leading provider of cust...Show more
    Last updated: 30+ days ago • Promoted
    Regional General Manager – Portfolio Growth & Operations

    Regional General Manager – Portfolio Growth & Operations

    CBRE • Toronto C6A, ON, Canada
    Full-time
    An international real estate services firm is seeking an Area General Manager to lead a portfolio of accounts in Toronto, Canada. This role involves overseeing P&L, ensuring service delivery, and dr...Show more
    Last updated: 15 days ago • Promoted
    Head of Corporate IT

    Head of Corporate IT

    Banyan Software • Toronto, ON, Canada
    Permanent
    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise softwar...Show more
    Last updated: 30+ days ago • Promoted
    Director IT Infrastructure and Cloud

    Director IT Infrastructure and Cloud

    HeadSource International • Toronto C6A, ON, Canada
    Full-time
    Director, Managed IT Infrastructure & Cloud.The Director, Managed IT Infrastructure & Cloud provides strategic leadership and operational oversight of the organization’s enterprise infrastructure, ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, IT Infrastructure & Operations

    Senior Manager, IT Infrastructure & Operations

    ICES Central • Toronto, ON, Canada
    Full-time
    ICES is a world-leadinghealth research and analytics institute.With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure ...Show more
    Last updated: 30+ days ago • Promoted
    IT Project Manager

    IT Project Manager

    Sodales Solutions • Toronto, ON, Canada
    Full-time
    Manage multiple projects simultaneously and ensure that all deadlines are met.Delegating the tasks to the right product / functional leads as needed. Take the lead on projects, delegating tasks, and m...Show more
    Last updated: 30+ days ago • Promoted
    Head of Information Technology Department

    Head of Information Technology Department

    Resonaite • Toronto, Canada
    Permanent
    Head of Information Technology Department Our client is in the financial services / non‑profit sector is seeking a full‑time / permanent Head of IT. The organization is undergoing a major technology mod...Show more
    Last updated: 23 days ago • Promoted
    Head of AI-Driven IT & Infrastructure Operations

    Head of AI-Driven IT & Infrastructure Operations

    Guideline, Inc. • Toronto C6A, ON, Canada
    Full-time
    A leading advertising technology provider is seeking a Director of AI and IT Operations in Toronto, Canada.This role involves overseeing AI integration across IT functions, optimizing infrastructur...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    El Camino Health • Toronto C6A, ON, Canada
    Full-time +1
    General Manager page is loaded## General Managerlocations : Toronto, Canadatime type : Full timeposted on : Posted Todayjob requisition id : R12763TTM Technologies, Inc.Publicly Traded US Compa...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    3123233 Ontario Inc • Toronto, ON, Canada
    Full-time
    The duties and responsibilities for the General Manager include, but are not limited to the following : .To manage all aspects of the business. Overall responsibility for the financial success of the ...Show more
    Last updated: 9 days ago • Promoted
    General Manager

    General Manager

    TTM Technologies • Toronto C6A, ON, Canada
    Full-time
    RF") components and RF microwave / microelectronic assemblies, and quick‑turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time‑to‑market, representing how TTM's time‑c...Show more
    Last updated: 30+ days ago • Promoted
    GENERAL MANAGER – Deluxe Resort in the city center of Toronto - Renard International Hospitality Search Consultants

    GENERAL MANAGER – Deluxe Resort in the city center of Toronto - Renard International Hospitality Search Consultants

    Renard International Hospitality Search Consultants • toronto, on, ca
    Full-time
    GENERAL MANAGER – Deluxe Resort in the city center of Toronto.Must be legally authorized to work in Canada).The General Manager (GM) is responsible for providing strategic leadership and operationa...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Head of General Management

    Head of General Management

    Keller Executive Search • Toronto, ON, Canada
    Full-time
    This is a position within Keller Executive Search and not with one of its clients.This senior position will lead General Management for Keller Executive Search in Toronto, Canada, shaping strategy,...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager - Deal Technology : IT Infrastructure (Toronto, Calgary, Vancouver)

    Senior Manager - Deal Technology : IT Infrastructure (Toronto, Calgary, Vancouver)

    EY • Toronto
    Full-time
    Senior Manager - Deal Technology : IT Infrastructure (Toronto, Calgary, Vancouver).Be among the first 25 applicants.At EY, we’re all in to shape your future with confidence.We’ll help you succeed in...Show more
    Last updated: 12 days ago • Promoted
    Director of Integrated Release & IT Operations

    Director of Integrated Release & IT Operations

    Ward Technology Talent • Toronto C6A, ON, Canada
    Remote
    Full-time
    A leading technology talent firm is seeking a Director of Integrated Release and Operations to manage release management and operations for SaaS products. This role requires strategic planning, over...Show more
    Last updated: 30+ days ago • Promoted
    IT Operations Manager, Infrastructure

    IT Operations Manager, Infrastructure

    Momentum Financial Services Group • Toronto
    Full-time
    IT Operations Manager, Infrastructure.Momentum Financial Services Group.Continue with Google Continue with Google.IT Operations Manager, Infrastructure. Momentum Financial Services Group.Momentum Fi...Show more
    Last updated: 16 days ago • Promoted
    Director, IT Infrastructure

    Director, IT Infrastructure

    BEANFIELD TECHNOLOGIES INC • Toronto, ON, Canada
    Full-time +1
    At Beanfield, we’re not just building networks; we’re building communities.Proudly Canadian and locally operated, we’ve spent over 35 years growing a fibre-optic network that conn...Show more
    Last updated: 30+ days ago • Promoted
    Multi-Site IT Operations Leader

    Multi-Site IT Operations Leader

    Deltera Inc. • Toronto
    Full-time
    A leading construction firm in Toronto is seeking an IT Site Operations Manager to oversee the IT infrastructure and ensure the seamless operation of technology services across multiple locations.T...Show more
    Last updated: 16 days ago • Promoted