Company :
DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of AI, APIs, Automation, and Analytics to some of the largest and fastest-growing customer service operations in the world.
We’re a dedicated team of conscientious and hard working young professionals committed to driving CX Excellence in E-Commerce.
Our team is headquartered in London with colleagues based across the UK, US, Canada, and EU.
Role & Responsibilities
Solutions Engineers at DigitalGenius are partnered with our Customer Success Managers to successfully deliver our solutions to their shared portfolio of customers.
This role would be responsible for the technical aspects of service delivery across our UK, EU, and North America East accounts.
As part of the Customer Success team, the Solutions Engineer is responsible for successfully implementing and optimizing our solutions throughout the post-sales customer lifecycle.
This includes : integration, configuration, deployment, training, monitoring, and troubleshooting. Solutions Engineers are expected to :
- Join recurring customer calls to maintain a deep understanding of customer’s business processes and their technical environment to deliver effective solutions.
- Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder.
- Develop integrations with other platforms by coding in Node.js or Python AWS lambdas.
- Ensure timely resolution of customer issues by managing technical support responses and escalations.
- Apply continuous improvement methodology to implemented solutions to identify and enable the greatest potential of our services for our customers.
- Assist in training our Customers on how to build, update, and manage their own automations processes via our Platform.
- Identify and communicate product enhancement potential to our Product team
Requirements
Required :
- Coding experience (Python and / or Node.js)
- Strong organisational and project management skills
- Excellent communication, critical thinking & analytical skills
Preferred :
- Can start before October 15th 2024
- 2+ years of experience within the SaaS industry
- Experience building automated process flows
- Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias)
- Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento)
- Experience working with APIs and developing integrations
- Interest in AI and Machine Learning concepts
Network Engineer
Network Engineer - Automation Specialist. We are seeking a Network Engineer with at least 6 years of experience and strong automation skills. The role involves designing and managing automated network solutions. Minimum of 6 years of experience as a Network Engineer with a focus on automation. ...
environmental consultant (except engineer)
Government environmental agencies.Develop programs related to scientific fields.Monitor budgets allocated to environmental programs.Monitor environmental non-compliance and required corrective actions.Advise on policies and physical, social and psychological interrelationships between persons, their...
Sr. System Engineer
Our client is seeking a Senior Systems Engineer to join their dynamic IT team. In this role, you will primarily focus on leading and executing IT projects while serving as a third-level support resource for issues escalated from Systems Administrators and Engineers. Minimum of 12 years of combined e...
Sr. Solutions Engineer - Montréal (French & English speaking) - 30016
The Solutions Engineers (SEs) are Splunk’s customer-facing technical account leader. A successful SE will not only maintain a technical understanding of Splunk solutions, but also build cross-functional relationships with Solutions Architects and Customer Success account team members to build scale ...
System Engineer
Position Description: Systems Engineer. Our client is seeking a highly experienced Systems Engineer for a remote role with occasional on-site visits for project work or emergencies. ...
Cloud Engineer
The Cloud Engineer at Euna Solutions is a key player responsible for ensuring the security, reliability, and efficiency of our cloud infrastructure. The Cloud Engineer plays a pivotal role in maintaining the integrity of our cloud infrastructure and supporting the seamless operation of critical serv...
Solutions Engineer
You have work experience and skills that match the diverse requirements of our “Solutions Engineer” position. Solutions Engineer - Key Responsibilities:. Solutions Engineer - Technology Skills:. Solutions Engineer - Additional Skills:. ...
ML Engineer
Are you passionate about harnessing the power of data to drive impactful business decisions customer is seeking a ML Generalist to play a pivotal role in shaping the future of our consumer journey through cuttingedge Machine Learning ML solutions for pricing and recommendations Join us and make a ta...
Solutions Engineer
Solutions Engineers at DigitalGenius are partnered with our Customer Success Managers to successfully deliver our solutions to their shared portfolio of customers. As part of the Customer Success team, the Solutions Engineer is responsible for successfully implementing and optimizing our solutions t...
Solutions Engineer (Distributed - Canada)
Solutions Engineer (Distributed - Canada). Has 2+ years of experience in a technical consulting or pre-sales solutions engineering role in a SaaS organization . Plus customers in finding technical solutions so they can achieve success with Thinkific. Build a deep understanding of customers’ business...