Sr. Solutions Engineer - Montréal (French & English speaking) - 30016

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.

If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Splunk’s technical sellers seek to unify, advance, and expand the value of the Splunk portfolio by providing deep technical and domain expertise to introduce and operationalize Security and Observability use-cases and solutions.

The Solutions Engineers (SEs) are Splunk’s customer-facing technical account leader. Their purpose is to partner with customers and Splunk teams to ensure long-term success and growth within Splunk’s customer base.

SEs are responsible for the breadth of technical engagement within their assigned customers across products, domains, and use cases.

As a SE you will become the Trusted Technical Advisor for your customers. SEs at Splunk represent the entire Splunk portfolio to the customer.

You will be responsible for building a joint technical roadmap, identifying and driving new outcomes, and ensuring the plans to operationalize Splunk’s solutions to discrete customer outcomes.

You will work with and lead the entire Splunk village in effective and efficient technical customer engagement.

A successful SE will not only maintain a technical understanding of Splunk solutions, but also build cross-functional relationships with Solutions Architects and Customer Success account team members to build scale and impact Splunk’s continued growth.

This role requires a self-motivated continuous learner that has a deep desire to solve a wide variety of security and observability problems.

Responsibilities

Candidate must be fluent in both French & English

Develop and maintain deep expertise of Splunk’s portfolio, use-cases, and its alignment to customer challenges and objectives

Own Splunk’s portfolio, holistic technical engagement, and customer experience in your accounts

Drive deeper and broader penetration of Splunk’s products within your accounts

Operationalize Splunk’s foundational solutions comprised of hybrid / cloud, security, and observability in the customer’s environment

Build and maintain relationships with key customer personas

Assemble and lead relevant Splunk technical resources as required to ensure optimal customer outcomes

Evangelize Splunk’s use-cases at theater / regional industry events and with customers and partners in your region

Required Expertise

8+ years related experience in selling and delivering enterprise software solutions for cloud, on-premise and hybrid environments

Experience working in or recommending SaaS delivery model

Experience in cyber security and / or observability is highly desired

Ability to create, lead and evolve a customer technical account strategy, engaging an extended ecosystem of supporting resources to deliver the customer’s expected business outcomes

Ability to establish trusted technical advisor status with your customers

Familiarity with programming and scripting (e.g. Python, Javascript, etc.)

Experience with public cloud infrastructure and understanding of cloud economics highly desirable (e.g. AWS, GCP, Azure, etc.)

Experience with installation, configuration, integration and administration of enterprise software

Required Skills

Outstanding interpersonal skills and excellent communication - both written and verbal, with the ability to effectively lead others in a highly-collaborative team environment

Excellent presentation skills and an expert in using data to articulate a story or issue in a Tell-Show-Tell format.

Excellent time management skills and ability to adapt to evolving priorities, with a dedication to championing the customer and your team.

Ability to be organized and analytical, and will be able to eliminate sales obstacles using creative and adaptive approaches.

Available to travel to visit prospects and customers in the region

Practical experience with the Splunk platform or competing solutions is a plus

IMPORTANT : We can teach you the technology, coach you on soft skills and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what is possible with technology, the desire to work with an awesome team and a positive, fun-loving attitude

Bachelor’s degree or commensurate experience