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Spa Front Desk
Spa Front DeskHand & Stone - Burlington • Burlington, Halton Region, CA
Spa Front Desk

Spa Front Desk

Hand & Stone - Burlington • Burlington, Halton Region, CA
30+ days ago
Job type
  • Full-time
Job description

Benefits

  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources

We are seeking a mature, reliable, and experienced sales professional to join our front desk team. This role is ideal for someone who takes pride in delivering exceptional client experiences , thrives in a fast‑paced, multitasking environment , has a natural sales ability and understands the importance of follow‑through and accountability . Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.

This is not an entry‑level role. Previous experience in sales, customer service, or reception (preferably in a wellness, spa, or fitness setting) is required .

About the Role

As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence . This position demands emotional intelligence , precision , and a strong sense of responsibility .

What You’ll Do

  • Greet and check in clients warmly and professionally
  • Confidently sell memberships, upgrades, gift cards , and retail products
  • Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
  • De‑escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
  • Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
  • Multi‑task under pressure while maintaining a positive demeanor
  • Follow up with clients to encourage repeat visits and promote current offers
  • Work closely with the spa team to ensure smooth and efficient daily operations
  • Take ownership of any service or operational gaps and resolve them proactively
  • Who You Are

  • A proven salesperson , comfortable talking about products and services and closing sales
  • Mature, reliable, and self‑directed — you do what needs to be done without being asked
  • Calm and professional under pressure; you thrive when things get busy
  • Highly organized with impeccable attention to detail
  • Tech‑savvy, able to quickly learn scheduling software and systems
  • Strong verbal and written communicator
  • Warm, approachable, and team‑oriented
  • Flexible and available to work evenings, weekends, and holidays as needed
  • Qualifications

  • Minimum 2 years of experience in a sales, customer service, or front desk role
  • Experience in spa, salon, fitness, or hospitality preferred
  • Proven track record of meeting or exceeding sales goals
  • What We Offer

  • Hourly wage + commissions on memberships and product sales
  • Staff discounts on services and retail products
  • Flexible scheduling of Full‑time hours
  • Health benefits for full‑time employees
  • A clean, professional, and supportive work environment
  • Ongoing training and growth opportunities
  • Opportunity for advancement into a Team Lead / Assistant Management role
  • Apply Now

    If you are a high‑performing, service‑driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you're a fit for this position.

    #J-18808-Ljbffr

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    Front Desk • Burlington, Halton Region, CA

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