At Fusion Security (a subsidiary of Scarlet Security & Risk Group) , we believe in providing valued service, building strong relationships within communities, and safeguarding the interests of the public and our stakeholders. Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites, and residential areas. Our mission is to deliver the highest quality service in each interaction that reflects a strong and respectful culture.
We are seeking a dedicated, detail-oriented, and proactive professional for the full-time role of Security Operations Coordinator - Scheduler / Dispatcher . This position will be responsible for managing all scheduling needs within the Operations Center, handling both administrative and operational tasks. The successful candidate will act as the primary contact for security officers and supervisors on shift, ensuring a smooth operation across all assignments.
Responsibilities :
- Planning and scheduling static security officers for sites as required
- Assigning tasks to Field Support Supervisors
- Maintaining communication with supervisors, site managers, and security officers
- Responding to emergency calls and giving direction
- Professionally communicating with clients over the phone and / or via email as required, with respect scheduling needs
Qualifications :
A Valid BC Security LicenseHigh School diploma; post-secondary education is an assetAt least one year of experience in the security industryAt least one year of experience in a scheduling or dispatchingExperience in an administrative and data entry role is an assetTechnical skills including advanced proficiency with Microsoft Office, the Windows Operating system, and the ability to type at least 70 WPMSkills :
Excellent interpersonal skills and ability to build and maintain positive relationships with Fusion Security staff and clients alikeExcellent attention to detailProven organizing and planning skillsFlexibility to work varied and extended hours, as business dictatesAbility to sit for long periods of timeAbility to make decisions and work without close supervisionAbility to handle stress and work in a fast-paced environmentStrong multi-tasking abilities to effectively complete tasks in timely mannerAbility to concentrate on a task over a period of time without losing focusAbility to effectively communicate, both verbally and in writing so that others will understand and follow directivesThe ability to learn and adapt quickly to different operating systems and software programsAbility to be proactiveAbility to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsAbility to deal fairly and tactfully with employees, providing clear and consistent leadership and guidance when speaking to security officersAbility to identify critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate actionReporting Structure :
This position reports to the Operations Manager . In addition, the position will receive direction from other Senior Fusion Security Management from time to time.
Shift Structure :
Full time : 40 hours per weekShift Model : 12-hour shifts, based on a 4 day on 3 day off scheduleAvailability : 7 days a week including weekendsLocation : Head Office in BurnabyCompany Perks :
Pay rate : $22 / hourHealth Benefit PlanAccess to on-site gymPaid training and subsidies for industry accreditationsReimbursement of Security License renewal fees (for full-time employees only)Access to exclusive employee discounts on over 5000 products & servicesReferral Bonus ProgramPlease submit your current resume with a cover letter detailing reasons for your interest in this position and stating the reason why you think you would be the best candidate for the position.
Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.
Part 1, Section 2) of the Security Services Act of British Columbia requires all Security Services Workers are required to hold a valid BC Security License to be employed or employable. Any applicant without a valid BC Security License will be automatically disqualified. For more information please visit :