Customer Service Representative – National Accounts Distributor

Job Description

Salary Range - $45,000.00

Our Customer Service Reps are

The first point of contact for our customers and are responsible for the delivery of exceptional customer service. Their duties include order entry and expediting, stock and price inquiries, quotations and technical support.

This position requires significant contact with customers over the telephone and via email.

Job Description

Are you outgoing and value customer service? Are you knowledgeable and service oriented? Do you have excellent attention to detail while managing several projects at once?

Do you have a problem-solving nature, along with being a great listener?

Have you been gifted with the 3 P’s positivity, patience and politeness? Our London corporate office is staffed by a dedicated and professional team who deliver exceptional customer service to our customers.

As a CSR with HJC Corp. your specific duties will include things such as :

• Interacting with customers over the phone and email, providing the customer service and support needed to determine needs and schedule deliveries
• Investigating and resolving customer opportunities and concerns
• Processing Sales Orders & Bids generated through phone or email transactions

Qualifications

Do you have what it takes?

As a CSR, you must be optimistic, friendly and service oriented. Excellent verbal communication is a must. Bilingual (EN / FR) is an asset.

All interested applicants must possess :

• High school diploma or equivalent
• Excellent communication and customer service skills
• Exceptional organizational skills with an attention to detail
• Ability to work well in a team-based environment with minimal supervision
• Capability to work in fast paced environment and to meet strict deadlines
• The ability to maintain positive relationships with team members, vendors, and customers
• Computer literacy with Microsoft Office and preference given to those with a good working knowledge of INFOR M3 and QUICKBASE
• Knowledge in the lighting, plumbing, restroom partitions and accessories, tile, water heater and HVAC industries is an asset

Additional Information

We give you the tools you need to succeed, investing in your personal and professional growth through targeted training and development programs, and reward team success through our profit sharing opportunities and an extensive benefits package which includes a company pension plan.

HJC is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential.

HJC is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.

We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.