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Customer Service Specialist

Customer Service Specialist

Bedard RessourcesDorval, Quebec, Montreal
30+ days ago
Salary
CA$23.50 hourly
Job type
  • Permanent
Job description

Tasks

  • Answer incoming calls and identify traveler needs.
  • Write and document each call in the Zendesk system.
  • Guide customers according to their needs and refer them to various services.
  • Provide personalized customer service for each call.
  • Make optimal use of the resources and tools available.
  • Know and refer to the terminal services.
  • Establish a trusting relationship with the customers.
  • Make airport intercom calls.
  • Respond to passengers on site.
  • Perform any other related tasks.

Advantages

  • After 3 months of service within the company, an allowance is provided for the purchase of your uniforms.
  • Schedule according to your availability.
  • Stimulating airport work environment.
  • Parking provided for work purposes.
  • Accessible by public transport from Montreal with the 747 shuttle available 24 hours a day.
  • Group insurance after 3 months for positions of 4 days a week and more.

    • Job requirements

  • Excellent interpersonal skills.
  • Perfectly bilingual (French and English), knowledge of a third language is a strong asset.
  • Be available to work shifts between 4 and 11
  • Have a minimum of two years of experience in telephone customer service.

    • Desired profile

  • You are an outgoing and versatile person.
  • You enjoy talking to people and finding solutions.
  • You are respectful and a positive collaborator.
  • You are customer service oriented.