Program Support Employment Services

Job Description

Job Description

Terms of Employment

Full-Time Term Position (March 1 – August 31, 2026) with a possibility of extension.

Closing Date

January 28, 2026 – 4 : 00 pm

Mission Statement

The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services to enable them to achieve their goals and participate fully in the larger community.

The Regina Open Door Society is committed to fostering a work environment that values diversity, equity, and inclusion. We actively seek candidates who share these values and contribute to our diverse community. We aim to eliminate barriers to employment, ensuring that all qualified individuals have the opportunity to join our team. Our facilities are fully accessible, accommodating the needs of all individuals.

We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nêhiyawak / Cree, Nahkawē / Saulteaux, Anihšināpēk, Dakota, Lakota, Nakoda, and the homeland of the Métis Nation.

Position Summary

The Program Support is responsible for providing administrative and financial support for the RODS Employment Services Department. This position serves as the central hub for departmental activity, acting as the first point of contact for newcomer clients while managing reports, ordering supplies, administering supplies, and assisting with department finances. The position requires strong customer service, communication, and problem-solving skills, including the ability to respond independently to constant challenges and changes while maintaining discretion and professionalism at all times.

Requirements

• Post-secondary education in Business / Office Administration, Finance, or a related field
• Minimum 3 years of experience in an administrative role with emphasis on client and financial support
• Experience in financial processing, including purchase orders, invoices, reimbursements, and tracking expenses
• Strong technological skills; Advanced skills in MS Office Suite, particularly Excel, Word, and Outlook, and experience working with databases
• Proficiency in using a variety of office equipment
• Exceptional attention to detail and accuracy in data entry and financial record-keeping
• Proven ability to handle multiple tasks, meet strict deadlines, and work effectively in a fast-paced environment
• Excellent customer service, interpersonal, communication (both verbal and written), collaboration, and organization skills.
• Excellent telephone etiquette
• Experience working in a multi-cultural setting.
• Demonstrated experience and sensitivity in working with newcomers to Canada, including those with limited English language skills
• Proven accountability, resourcefulness, initiative, and professionalism
• Ability to maintain strict confidentiality as dictated by RODS HR Policies and Procedures

Competencies

General Competencies

Quality / Compliance : achieving a standard of excellence with work processes and outcomes while honouring RODS policies and funder / regulatory requirements

Client Focus : striving for high client satisfaction, going out of your way to be helpful and pleasant, making it as easy as possible for the client

Communication : balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed

Collegiality : being helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment

Initiative : taking ownership of your work, doing what is needed without being asked, following through

Efficiency : planning ahead, managing time well, being on time, being cost-conscious, thinking of better ways to do things

Coachability : being receptive to feedback, willing to learn, embracing continuous improvement

Respect for Diversity : ability to work within a cross-cultural environment and display acceptance

and respect for different cultures and backgrounds

Specific Competencies

Adaptability : demonstrating flexibility in the face of change; showing the ability to manage multiple priorities without loss of composure

Organization : balancing conflicting priorities to manage workflow; completing essential projects and meeting critical deadlines

Proactive : demonstrating the ability to foresee problems and prevent them by taking action; utilizing analytical skills and a broad understanding of Language Services programs to interpret and anticipate needs

Computer / Technical Skills : displaying proficiency using standard office equipment such as computer, fax, photocopier, scanner, etc.; demonstrating advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills

Judgement : Exhibiting sound judgement and the ability to make reasonable decisions in the absence of direction; referring problems and issues to the appropriate person when necessary; working effectively without constant direct supervision and guidance

Attention to detail : monitoring details and quality of own work; reviewing material to be sure it is accurate, clear, and concise

Duties and Responsibilities

The annual salary for this position starts at $ 37, 667.72 ($ 21.46 per hour) at Step 1 of RODS' Admin Category 1. Pay periods are the end of the day on the 15th of the month and the end of each month.

Working Conditions and Application Instructions

The standard work hours are Monday – Friday, 8 : 00 AM – 4 : 30 PM, with an hour unpaid lunch break and earned day off (EDO) every second week.

All positions at RODS require a clean criminal record check. There is a cost- shared benefits package and a 3% pension contribution available to the employee upon successful completion of a six- month probationary period.

We thank all candidates for their interest; however, only those selected for interviews will be contacted . Please be able to provide three work-related references at the time of your interview. Please respond in confidence no later than 4 : 00 PM on February 4th, 2026 via the following link :