New Student Experience Coordinator

This position is part of the

Administrative Professional (Employee Group)

Brock University is one of Canada’s leading comprehensive universities, a Top Employer in Hamilton-Niagara, ranked #3 as Canada’s Best Employers and ranked top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista.

We are an inclusive, welcoming community that offers a wide range of unique career opportunities for those with passion, energy and expertise.

We are looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world.

Ignite new possibilities for your career. Break through at Brock.

Post End Date : August 28, 2024

August 28, 2024

A Day in the Life

Reporting to the Manager, Student Leadership & Engagement, the incumbent is responsible for designing, developing, implementing, and maintaining integrated programs, events, and initiatives intended to foster student engagement, enhance student success, support successful transition into the university and enhance the overall experience for students.

The New Student Experience Coordinator plays a pivotal role in fostering a supportive and inclusive environment that contributes to student success and retention.

The incumbent collaborates closely with various partners, including faculty, staff, and student organizations, to ensure a comprehensive and holistic approach to supporting new students and their success.

As the New Student Experience Coordinator, you will :

• Research, plan, market, implement, and evaluate programming and resources that support the transition, retention, and success of students at Brock University and encourage students’ personal, social and intellectual growth;
• Research instructional and theoretical models related to designing and delivering programs;
• Engage campus partners to review, plan, and implement programs and / or adapt existing programs;
• Research, design, market, and execute annual programs that meet the needs of Brock’s diverse students tied to student success and retention;
• Oversee a series of student-focused programs, both virtual and in-person, directed primarily at New-to-Brock student populations, that emphasize a successful transition to Brock, the Niagara region, and University life;
• Lead the planning and delivery of orientation / training / events that support students’ successful integration into the university and university life;
• Plan and implement campus-wide events to help all students connect with campus resources in collaboration with other student service areas and other university partners;
• Coordinate the recruitment, training, and supervision of student leaders, volunteers, and peer mentors to assist with orientation / event / program activities and serve as resources for students;
• Develop and propose outcomes and methods of assessment for programs, including metrics, surveys, focus groups and direct assessment of the student experience;
• Maintain accurate records and data related to student participation, engagement, and outcomes, and prepare reports as needed for departmental and institutional assessment purposes;
• Build relationships and maintain regular, professional communication with partners across the Brock community and with external partners;
• Collaborate with campus partners to ensure students are provided with the necessary support, resources, and information pertinent to their Brock University experience.

What you need to Succeed

• Undergraduate Degree in a related discipline;
• 1-2 years of experience in a leadership role supporting students, with an element of project management and implementation in event planning / staff engagement programming / marketing, communications and promotion / facilitation and training / student support;
• Knowledge of best practices in student engagement and development, orientation and transition theory;
• Knowledge of event planning and event execution;
• Knowledge of best practices and trends in experiential learning;
• Demonstrated success working with teams of staff or volunteers;
• Interpersonal skills including the ability to use tact and diplomacy while interacting with a wide range of internal and external partners;
• Skilled at engaging students and groups;
• Strong training and facilitation skills;
• Ability to maintain confidentiality and discretion;
• Research-oriented to achieve best practice benchmarks for programs;
• Creative and collaborative problem-solving.

Preferred or Asset Skills

Knowledge of risk management considerations for student events.

Salary and Benefit Information

• Job Grade (K), Salary Scale ($57,400-$98,400)*;
• Target Hiring Range : $57,400-$62,500
• This position includes full comprehensive benefits including tuition waiver.
• The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.

Applicants are required to upload a resume and cover letter as part of the application process.

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates.

Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy .

Please advise : to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.

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