Service Operations Manager

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Finning is seeking a results-driven and safety-focused Manager Service Operations to lead our Red Deer Construction Industry and Power & Energy shop and field service team.

In this key leadership role youll oversee customer interactions service scheduling and shop / field operations to ensure timely high-quality P&E rebuilds service and maintenance. Youll be accountable for the full-service lifecyclefrom resource planning to work order closurewhile fostering a culture of safety performance and continuous improvement.

Job Description :

• Champion a healthy and safe work environment by leading safety initiatives and ensuring compliance with all standards and procedures.
• Provide day-to-day leadership for service staff including recruitment onboarding coaching and performance management.
• Review service results daily weekly and monthly and manage Service Work in Progress (SWIP) to ensure operational efficiency.
• Ensure employees are properly trained and consistently follow safe work procedures.
• Build and maintain strong relationships with unionized employees and support a positive labor environment.
• Ensure timely closure and invoicing of work orders to maintain financial accuracy.
• Interpret and act on KPIs related to branch profitability and service performance.
• Represent Finning professionally in all customer and internal interactions.

Qualifications :

Note :

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

Manager

Key Skills

Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1