Client Experience ManagerIndustrial Safety Trainers Inc. • Barrie, ON, CA
Client Experience Manager
Industrial Safety Trainers Inc. • Barrie, ON, CA
10 hours ago
Job type
- Full-time
Job descriptionDevelop and implement client care strategies to establish the company as the preferred choice for clients, ensuring that our brand evokes trust and integrity. Collaborate with clients to ensure satisfaction and offer additional services, fostering a culture of accountability and transparency. Manage communications about available training programs, including recertifications, public training, and special events. Leverage customer feedback to continuously improve the customer experience, demonstrating a commitment to excellence and proactive problem-solving. Stay updated with industry trends and best practices. Maintain a warm and welcoming environment that prioritizes client well-being and safety. Steward sales strategies that include ambitious targets and tangible goals. Identify prospects through personalized emails, cold calls, and social selling. Build and maintain a database of business leads. Seek new opportunities through thorough market research and stay updated with industry trends and best practices.
Overview
The Client Experience Manager is pivotal in driving customer satisfaction and business growth. This role requires high motivation, adaptability, and an entrepreneurial spirit. You will manage customer service and sales activities, ensuring clients are well-informed about training opportunities and their satisfaction is guaranteed. The successful candidate will thrive in a dynamic environment, excel in building trust, and deliver exceptional value to customers.
Job Requirements
Success In The Role
- Customer Satisfaction Rate : Maintain a 90% satisfaction rate.
- Lead Conversion : Achieve a 20% conversion rate of leads to clients.
- Response Time : Respond to all inquiries within 24 hours.
- Recertification Compliance : Ensure 95% of clients complete necessary recertifications on time.
- Customer Retention : Maintain a client retention rate of 85%.
Key Responsibilities
#J-18808-Ljbffr
Create a job alert for this search
Manager Client Experience • Barrie, ON, CA
Similar jobs
Project Manager as part of our growing Project Management team.The immediate expectation is to lead a high-profile project for an automotive OEM primary dot com website.
This is an end-to-end initia...Show more
Aspira Waterford Barrie Retirement Living.Rate of Pay : $48,626 - $60,783.This posting is for an existing vacancy.At Sienna Senior Living, our commitment to enhancing the daily lives of our resident...Show more
Our client is a global leader in scientific instrumentation and analytical technologies.They are seeking an experienced Project Manager to lead software development initiatives that support next-ge...Show more
Oversee the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).
Act as the primary point of contact for stakeholders regarding IT ser...Show more)
A leading casual dining restaurant is seeking a General Manager in Wasaga Beach, Ontario.The role entails overseeing daily operations to ensure excellent Guest experiences and achieving business go...Show more
As the Chief Executive Officer of Bolton CVS and a Director of 10GM, you will play a central role in achieving our aim to support lasting, transformative impact for communities across Bolton and Gr...Show more
A prominent ice cream manufacturer in Ontario is seeking a Facility Maintenance Manager to oversee compliance and manage maintenance operations.
The ideal candidate will hold a TSSA Refrigeration A ...Show more
Halifax, Nova Scotia (In-person) .Virtual Hallway is changing the way healthcare is delivered by making collaboration between front-line clinicians and their specialist peers seamless and immediate...Show more
Insight Global is looking for a Senior Program Manager to join the cybersecurity engineering team at one of our major retail clients.
This person would be managing multiple projects as well as a sma...Show more
SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global...Show more
Location : Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range...Show more
A leading retail brand in Cookstown is seeking a Merchandise Leader who will support the team to ensure the store exemplifies brand visual standards and excels in guest experience.The ideal candida...Show more
At Morneau, we’ll go places together and explore new career horizons filled with exciting opportunities.Elaborate a vast knowledge of strategic challenges related to the target clientele and provid...Show more
Senior Cisco Architect (valid CCIE required).Design, architect, build, and implement core network solution (routing and switching and security).
Must have strong leadership skills.Customer wants a s...Show more
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.
How does the magic happen? The journey starts w...Show more
PostGrid is a global leader in enterprise SaaS platforms for automated offline communications.Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postc...Show more
This position is based in Montreal with one of our clients, a recognised leader in accounting and consulting services in Canada.
They have also been recognised as one of Montreal's Top Employers for...Show more)
Thank you for applying to VTRAC opportunities.Please e-mail your resume as a MS-WORD document in confidence.Subject : Intermediate Project Manager – ATS Integration, CONTRACT Hybrid.Intermediate Pro...Show more
Senior Project Manager - barrie
WongDoody • barrie, on, ca
Full-time +1
Last updated: 16 hours ago • Promoted • New!
Office Manager
132 Edgehill Dr • Barrie, ON
Full-time +1
Quick Apply
Last updated: 3 days ago
Project Manger - Software Product Development
freelance.ca • Vaughan, Canada
Full-time
Last updated: 17 days ago • Promoted
Service Delivery Manager
Viva Tech Solutions • barrie, on, ca
Full-time
Last updated: 15 hours ago • Promoted • New!
General Manager - Lead Operations & Guest Experience
Boston Pizza International, Inc. (Calgary) • Georgian Bay South Shore (Angus), ca
Full-time
Last updated: 1 day ago • Promoted
CEO
Greater Manchester Moving • Bolton C7E, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Ice Cream Plant Facilities & Refrigeration Lead
The Magnum Ice Cream Company • Central Ontario, ON, Canada
Full-time
Last updated: 5 days ago • Promoted
Senior Operations Manager
Virtual Hallway • barrie, on, ca
Full-time
Last updated: 16 hours ago • Promoted • New!
Program Manager - Insight Global
Insight Global • barrie, on, ca
Full-time
Last updated: 16 hours ago • Promoted • New!
Technical Delivery Manager - Smart Energy Water
Smart Energy Water • barrie, on, ca
Full-time +1
Last updated: 16 hours ago • Promoted • New!
Claim Manager - Empire Life
Empire Life • barrie, on, ca
Full-time +2
Last updated: 30+ days ago • Promoted
Merchandising Leader : Floorset & Guest Experience
Unsubscribed • Barrie North, ca
Full-time
Last updated: 1 day ago • Promoted
Business Development Manager
Groupe Morneau • Bolton, ON, Canada
Full-time
Last updated: 13 days ago • Promoted
Senior Cisco Architect - Ateko, backed by Bell Canada
Ateko, backed by Bell Canada • barrie, on, ca
Full-time
Last updated: 11 days ago • Promoted
Manager, Security & LP Divisional Central Region Job Details | Purolator
Purolator • Kleinburg, CA
Full-time
Last updated: 4 days ago • Promoted
Customer Success Manager
PostGrid • barrie, on, ca
Full-time
Last updated: 15 hours ago • Promoted • New!
Indirect Tax Manager / Senior Manager - Services Conseils Jafferson inc.
Services Conseils Jafferson inc. • barrie, on, ca
Full-time
Last updated: 16 hours ago • Promoted • New!
URGENT - Intermediate Project Manager – ATS Integration, CONTRACT Hybrid - VTRAC Consulting Corporation (WBE)
VTRAC Consulting Corporation (WBE) • barrie, on, ca
Full-time
Last updated: 14 hours ago • Promoted • New!