Talent.com
Client Experience Manager
Client Experience ManagerIndustrial Safety Trainers Inc. • Barrie, ON, CA
Client Experience Manager

Client Experience Manager

Industrial Safety Trainers Inc. • Barrie, ON, CA
Il y a 1 jour
Type de contrat
  • Temps plein
Description de poste

Overview

The Client Experience Manager is pivotal in driving customer satisfaction and business growth. This role requires high motivation, adaptability, and an entrepreneurial spirit. You will manage customer service and sales activities, ensuring clients are well-informed about training opportunities and their satisfaction is guaranteed. The successful candidate will thrive in a dynamic environment, excel in building trust, and deliver exceptional value to customers.

Job Requirements

Success In The Role

  • Customer Satisfaction Rate : Maintain a 90% satisfaction rate.
  • Lead Conversion : Achieve a 20% conversion rate of leads to clients.
  • Response Time : Respond to all inquiries within 24 hours.
  • Recertification Compliance : Ensure 95% of clients complete necessary recertifications on time.
  • Customer Retention : Maintain a client retention rate of 85%.

Key Responsibilities

  • Develop and implement client care strategies to establish the company as the preferred choice for clients, ensuring that our brand evokes trust and integrity.
  • Collaborate with clients to ensure satisfaction and offer additional services, fostering a culture of accountability and transparency.
  • Manage communications about available training programs, including recertifications, public training, and special events.
  • Leverage customer feedback to continuously improve the customer experience, demonstrating a commitment to excellence and proactive problem-solving.
  • Stay updated with industry trends and best practices.
  • Maintain a warm and welcoming environment that prioritizes client well-being and safety.
  • Steward sales strategies that include ambitious targets and tangible goals.
  • Identify prospects through personalized emails, cold calls, and social selling.
  • Build and maintain a database of business leads.
  • Seek new opportunities through thorough market research and stay updated with industry trends and best practices.

    • #J-18808-Ljbffr

    Créer une alerte emploi pour cette recherche

    Client Experience Manager • Barrie, ON, CA

    Offres similaires
    Site Leader

    Site Leader

    TRIGO Global Quality Solutions • Tottenham, ON, Canada
    Temps plein
    TRIGO Global Quality Solutions is seeking to fill a Site Leader Position in Tottenham, ON - AfternoonShift.Overall Purpose of a Site Leader. Ensure Quality services and support for all missions assi...Voir plus
    Dernière mise à jour : il y a 15 jours • Offre sponsorisée
    Manager, FP&A

    Manager, FP&A

    Titanium Logistics Inc. • Bolton, ON, Canada
    Temps plein
    From fuel costs to freight margins, our financial data reveals the true dynamics of the business.As the Manager, FP&A, you will play a critical role in driving the financial planning and analys...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Service Manager

    Service Manager

    Joe Johnson Equipment Innisfil • Innisfil, ON, Canada
    Permanent
    We are actively recruiting a Service Manager to oversee our Innisfil operations.This individual will be a hands-on, organized and engaged leader who is responsible for (i) providing guidance and di...Voir plus
    Dernière mise à jour : il y a 28 jours • Offre sponsorisée
    Office Manager

    Office Manager

    132 Edgehill Dr • Barrie, ON
    Temps plein +1
    Quick Apply
    Aspira Waterford Barrie Retirement Living.Rate of Pay : $48,626 - $60,783.This posting is for an existing vacancy.At Sienna Senior Living, our commitment to enhancing the daily lives of our resident...Voir plus
    Dernière mise à jour : il y a 4 jours
    Training General Manager Barrie

    Training General Manager Barrie

    Blue Shock Executive Search • Barrie, ON, Canada
    Temps plein
    Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors.As...Voir plus
    Dernière mise à jour : il y a 2 jours • Offre sponsorisée
    CEO

    CEO

    Greater Manchester Moving • Bolton C7E, ON, Canada
    Temps plein
    As the Chief Executive Officer of Bolton CVS and a Director of 10GM, you will play a central role in achieving our aim to support lasting, transformative impact for communities across Bolton and Gr...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Ice Cream Plant Facilities & Refrigeration Lead

    Ice Cream Plant Facilities & Refrigeration Lead

    The Magnum Ice Cream Company • Central Ontario, ON, Canada
    Temps plein
    A prominent ice cream manufacturer in Ontario is seeking a Facility Maintenance Manager to oversee compliance and manage maintenance operations. The ideal candidate will hold a TSSA Refrigeration A ...Voir plus
    Dernière mise à jour : il y a 6 jours • Offre sponsorisée
    Director of Clinical Practice-RN(EC) (Extended Class) Full Time

    Director of Clinical Practice-RN(EC) (Extended Class) Full Time

    Mill Creek Care Centre • Barrie, ON, Canada
    Temps plein
    JOB POSTING – DIRECTOR OF CLINICAL PRACTICE.How do you live in the moment?”.We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that share...Voir plus
    Dernière mise à jour : il y a 10 jours • Offre sponsorisée
    Assistant Studio Manager

    Assistant Studio Manager

    Orangetheory Fitness Affiliates • Maple, ON, Canada
    Temps plein
    Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined. Fastest-Growing Private Compan...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Sales Manager

    Sales Manager

    Northern Uniform Service Corp. • Bradford, ON, Canada
    Temps plein +1
    Sales Manager You’re great at leading sales teams because you love helping people succeed — and you love winning! You’ve got charisma, ambition, and a natural ability to inspire o...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Account Manager

    Account Manager

    Aleem Ravji Insurance and Financial Services • Tottenham, ON, Canada
    Temps plein
    Account Manager - Desjardins Agent Team Member.Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    ESL Private Tutoring Jobs Bradford West Gwillimbury

    ESL Private Tutoring Jobs Bradford West Gwillimbury

    Superprof • Bradford West Gwillimbury, Canada
    Temps plein +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Dental Office Growth Assistant

    Dental Office Growth Assistant

    Maple Dental Centre • Maple, ON, Canada
    Temps partiel
    Dental Practice Growth Assistant – Social Media & Patient Concierge.Do you love the intersection of healthcare, organization, and creativity? Maple Dental Centre is a 30-year legacy bouti...Voir plus
    Dernière mise à jour : il y a 5 jours • Offre sponsorisée
    Treasury Manager

    Treasury Manager

    Vaco by Highspring • King City, ON, CA
    Temporaire
    Treasury Manager – 3 Month Contract.Implementation of daily cash positioning and forecasting to assist in communicating cashflows to various stakeholders’. Support M&A investment team on treasury st...Voir plus
    Dernière mise à jour : il y a 16 jours • Offre sponsorisée
    Earn Extra Income - Remote - Remote - No Experience Required

    Earn Extra Income - Remote - Remote - No Experience Required

    Almedia • Bradford West Gwillimbury, Canada, CA
    Télétravail
    Temps plein
    Test apps and games remotely and earn money through the platform.Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    North American Payroll Manager - Complex Variable Pay and Data Entry

    North American Payroll Manager - Complex Variable Pay and Data Entry

    DanceBUG Inc. • King City, ON, Canada
    Permanent
    North American Payroll Coordinator (Complex Variable Pay & Data Entry).We are seeking a focused, detail-oriented North American Payroll Manager to independently manage the high-volume, operatio...Voir plus
    Dernière mise à jour : il y a 6 jours • Offre sponsorisée
    Manager, Financial Reporting & Insights

    Manager, Financial Reporting & Insights

    Alectra Inc. • Barrie, Canada, CA
    Temps plein
    Join to apply for the Manager, Lines (East) role at Alectra Inc.Non-Union) Full-time, 35 hours / week Location : Barrie, ON or Markham, ON Status : This position is to fill a current vacancy Salary...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Program Operations Manager

    Program Operations Manager

    Finlink Group • Maple, ON, Canada
    Temps plein
    Are you a detail-oriented, proactive professional who thrives in a fast-paced environment? We’re looking for a.This is your chance to take ownership of day-to-day operations, manage exciting ...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée