Sr. Incident, Release, & Change Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :

We are seeking a highly skilled and motivated Senior Incident, Release, & Change Specialist to join the Syndication Incident, Release, & Change team.

In this role, you will be responsible for Tier 4 incident management, release management, and change management for our video, internet, home phone, and smart home services.

Your primary areas responsibility will include :

• Incident Management : Collaborate with cross-functional teams to detect and resolve customer-impacting events promptly, ensuring minimal disruption to services. Represent the findings in blameless post-mortems to ensure avoidable incidents are prevented from reoccurrence.
• Release Management : Support the release of new CPE firmware, leveraging data-driven techniques to assess and mitigate risk of the firmware lifecycle.

Change Management : Support managing changes by assessing and mitigating risk. Leverage test automation capabilities to ensure smooth and effective implementations are completed with pre and post check validation.

What you’ll do :

What you bring :

What’s in it for you?

Growth & Development Opportunities :

Wellness Programs :

Our commitment to the environment and diversity :

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule :  Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location :  8200 Dixie Road (101), Brampton, ON

Travel Requirements : Up to 10%

Background Check(s) Required : Criminal Record and Credit Check

Posting Category / Function : Technology & Quality

Requisition ID : 322919