Talent.com
Front Desk Reception (Markham)
Front Desk Reception (Markham)Axis Therapy & Performance • Markham, ON, Canada
Front Desk Reception (Markham)

Front Desk Reception (Markham)

Axis Therapy & Performance • Markham, ON, Canada
3 days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Job Description

Job Description

Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to join our team.

At Axis, the Client Coordinator (CC) is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.

About Us :

At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care. We're committed to continuous learning and offer opportunities for professional growth.

Our Values :

  • Determination
  • Collaboration
  • Outcome-Obsession

Role Overview :

This role reports to the Lead Coordinator (LC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.

The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and / or tasks may be assigned from time to time.

What You'll Do :

  • Promote the clinic culture
  • Embody Axis core values and standards to help deliver the Axis Experience to all clients
  • Support therapists in their day-to-day needs to ensure smooth workflows
  • Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
  • Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
  • Manage client bookings and arrival times
  • Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
  • Accurately and precisely capture referral notes for new clients
  • Ensure all billing, invoicing and claims are submitted and filed accurately
  • Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
  • Work with the LC to follow up on any outstanding payments as necessary
  • Respond to all medical request inquiries received at the clinic
  • Complete all cash reconciliation and reporting processes at end of day / end of month
  • Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
  • Work with LC to assist with any tasks, business initiatives and documentation as needed
  • Who You Are :

  • You have 1+ years experience in customer service and / or hospitality
  • You are flexible to work days, evenings and / or weekend hours as needed
  • You must be able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week)
  • You have strong attention to detail
  • You are passionate by nature, wanting to help your team grow as a whole
  • You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
  • You are able to work independently with minimal supervision as well as within a team
  • You have an innate drive to work hard, take initiative, and hustle
  • You come in everyday with your professional cap on, and as your authentic self
  • You prioritize your mental and physical health so you can come in everyday as the best version of yourself
  • You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out
  • You care about your workspace, ensuring your space is clean and presentable
  • You embody strong sales, communication and customer service skills
  • You are open-minded and adaptable to new workflows and business initiatives
  • Perks This Role Offers :

  • On-Site Gym
  • Casual Work Attire
  • Competitive Salary
  • Bonus Incentives for Staff Referrals
  • Staff Discounted Treatment Sessions
  • Growth and Leadership Opportunities
  • Health Benefits (some conditions apply)
  • Mental Health Benefits via Inkblot Therapy
  • The Best Culture / Work Environment in the Industry
  • Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala / Awards, etc.)
  • Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)
  • Job Types : Full-time, Part-time, Permanent

    Requirements

    Experience :

  • Front desk : 1 year (preferred)
  • Administrative : 1 year (preferred)
  • Work Location : In person

    Benefits

    Benefits :

  • Casual dress
  • Dental care
  • Extended health care (some conditions apply)
  • On-site gym
  • Store discount
  • Vision care
  • Wellness program
  • Create a job alert for this search

    Front Desk Reception Markham • Markham, ON, Canada

    Similar jobs
    Reception / Admin Assistant - markham

    Reception / Admin Assistant - markham

    Open Systems Technologies • markham, on, ca
    Full-time
    As an Executive Administrative Assistant, you're at the heart of your team's business operations and activities and the soul that keeps your team moving forward. You anticipate the needs of your man...Show more
    Last updated: 10 hours ago • Promoted • New!
    Front Desk (Spa Associate)

    Front Desk (Spa Associate)

    Hand & Stone Aurora • Aurora, ON, Canada
    Full-time +3
    Do you enjoy pampering others, so they feel relaxed and rejuvenated? Would you love to work in an environment of serenity, within a sea of smiling faces? Hand & Stone Massage and Facial Spa.We ...Show more
    Last updated: 30+ days ago • Promoted
    Service Desk Coordinator - markham

    Service Desk Coordinator - markham

    Bloom Recruitment Inc • markham, on, ca
    Full-time
    Bloom Recruitment is in search of a Service Desk Coordinator to join our client’s fast-growing team as soon as possible.Our client is a national Managed Service Provider and a TSXV Top 50 company, ...Show more
    Last updated: 8 hours ago • Promoted • New!
    Front Desk (Spa Associate)

    Front Desk (Spa Associate)

    Hand & Stone • Aurora, ON, Canada
    Full-time +3
    Do you enjoy pampering others, so they feel relaxed and rejuvenated? Would you love to work in an environment of serenity, within a sea of smiling faces? Hand & Stone Massage and Facial Spa.We ...Show more
    Last updated: 30+ days ago • Promoted
    Receptionist - Stouffville Volkswagen - 25486

    Receptionist - Stouffville Volkswagen - 25486

    Zanchin Automotive Group • Whitchurch–Stouffville, ON, Canada
    Full-time
    Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, i...Show more
    Last updated: 13 days ago • Promoted
    Receptionist (Contract) - markham

    Receptionist (Contract) - markham

    Kinterra Capital • markham, on, ca
    Full-time
    Kinterra is a private equity platform dedicated to building secure supply chains for the modern economy by acquiring and developing critical minerals and infrastructure assets.Kinterra invests in h...Show more
    Last updated: 9 hours ago • Promoted • New!
    Front Desk Administrator

    Front Desk Administrator

    Birecruit • Toronto, ON, Canada
    Full-time
    We are pleased to share a new career opportunity for a Full-time Front Desk Administrator with a skincare clinic downtown Toronto. A dynamic and growing organization.As the first point of contact fo...Show more
    Last updated: 27 days ago • Promoted
    Front Desk Agent - markham

    Front Desk Agent - markham

    Evergreen Hospitality Group • markham, on, ca
    Full-time
    The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups.We currently operate more than 25 properties in some of the most beautiful parts of British Columbia...Show more
    Last updated: 9 hours ago • Promoted • New!
    Front Desk Staff - markham

    Front Desk Staff - markham

    la maison gia | house of gia • markham, on, ca
    Part-time +1
    La Maison Gia | House of Gia Wellness Studio.Kirkland, QC (West Island of Montreal).Part-Time | In-Studio Position.La Maison Gia | House of Gia is a luxury wellness center and fitness studio locate...Show more
    Last updated: 11 hours ago • Promoted • New!
    Dental Receptionist

    Dental Receptionist

    MHMI • Toronto, ON, Canada
    Full-time
    Coordinator - 401 and Kingston Rd.Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients understand their treatments? Are you ready to be a bi...Show more
    Last updated: 30+ days ago • Promoted
    Retail Compliance Auditor - Part Time

    Retail Compliance Auditor - Part Time

    Merchandising Consultants Associates • Craigmawr Beach, ON, Canada
    Part-time
    Merchandising Consultants Associates.MCA is a 100% Canadian owned and operated Merchandising Company that services Retailers and CPG companies across Canada. MCA is currently hiring Retail Complianc...Show more
    Last updated: 14 days ago • Promoted
    Reception - markham

    Reception - markham

    HK Henderson | Navacord • markham, on, ca
    Full-time
    As the first point of contact for all visitors, clients, team members, you will play an important role in creating a positive and elevated client experience. Your primary responsibilities will inclu...Show more
    Last updated: 8 hours ago • Promoted • New!
    Reception & Admin Assistant - markham

    Reception & Admin Assistant - markham

    Edmonton Construction Association • markham, on, ca
    Full-time
    This role is essential for our continued success in our core pillars.Your primary role as you represent the ECA will be in Administration. You will be responsible for assisting all members and non-m...Show more
    Last updated: 10 hours ago • Promoted • New!
    Receptionist

    Receptionist

    Markham Honda • Unionville, ON, Canada
    Full-time
    WANT TO WORK for one of Canada’s Best Managed Companies?.Use this link to find details for our.Dilawri Group is now actively searching for a. Apply to this position if you : .Want to work in an ...Show more
    Last updated: 28 days ago • Promoted
    Funeral Director

    Funeral Director

    Park Lawn Corporation • Sutton, ON, Canada
    Full-time
    At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. Work with leading experts in the...Show more
    Last updated: 30+ days ago • Promoted
    Samples Coordinator (Front Desk Support) - markham

    Samples Coordinator (Front Desk Support) - markham

    ArdoVLM • markham, on, ca
    Full-time
    You will ensure samples are handled efficiently, accurately, and safely, while supporting internal teams and maintaining smooth office operations. This role is ideal for someone highly organized, de...Show more
    Last updated: 10 hours ago • Promoted • New!
    Dental Receptionist

    Dental Receptionist

    The View Dental Canada • Toronto, ON, Canada
    Full-time
    Front Desk Receptionist View Dental.Employment Type : Full-Time (3840 hours per week).View Dental is a highly rated dental group known for providing comprehensive oral care in a welcoming, patient-f...Show more
    Last updated: 30+ days ago • Promoted
    Customer Care Representative

    Customer Care Representative

    Marino's Auto Group • Toronto, ON, Canada
    Full-time +2
    Location : Marino’s Auto Group.Reports to : Administrative Team Leader.Type of contract : Permanent Full-Time.Are you ready to take the first step towards an exciting career in a company committ...Show more
    Last updated: 30+ days ago • Promoted