Field Service Representative

Your new role

This position is responsible for providing world-class customer service during the provision, return and servicing of medical equipment, including responding to product inquiries or other identified customer needs.

The daily responsibilities epass the preparation of medical equipment for patient use, include sanitization and disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing apany provided including vehicle.

In addition to preparation and provision of medical equipment, employees in this function are required to learn and operate within thepany's defined policies and procedures to maintainpliance with the regulated requirements for medical devices.

Additional responsibilities include maintenance of a safe and clean service centre, the working environment andpany vehicles.

• Followspany defined protocols and procedures to clean / sanitize, disinfect medical devices between patient use
• Followspany defined procedures to perform quality control tests on medical devices, including the documentation and archiving test results.
• Prepares medical equipment, disposables and documentation for delivery
• Prepares, loads & unloads medical equipment onto apany vehicle following loading / unloading procedures.

Interacts with customers to include patients and hospital staff on a regular basis

• Obtains and evaluates all information regarding service and product inquires and providing prompt responses & appropriate follow provides-up
• Seeks out unmet customer needs and provides solutions or relays requirements to manager
• Processes documentation proof of delivery and pickup of products for appropriate inventory management and tracking purposes
• Provides support to internal and external customers by phone, electronically and in person
• Organizes and executes assigned work tasks to effectively and efficiently meet customermunication timeframes for service
• Gathers customer feedback responding and / or escalating as appropriate
• Utilizesputer or otherpany issued electronic equipment to timely execute transactions and to accurately capture transactional data forpany record keeping
• Assists accounts in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment
• Using specific product knowledge, performs basic troubleshooting of product operations to resolve customer concerns.municates and coordinates appropriately and efficiently with internal departments

What you'll need to succeed

• Experience with Microsoft Office applications
• Possess and maintain a valid driver’s license and pass MVR review (clean driver’s abstract for 3 years).
• Demonstrated attention to detail
• Demonstrated time management & prioritization skills
• Demonstrated ability tomunicate effectively, both verbally and in writing
• Ability to effectively listen and answer customer questions / concerns
• Ability to work extended hours, including evenings, weekends and participate in on-call duties
• Ability to maintain confidentiality and discretion in business relationships
• Ability to travel to the United States bymercial air service to attend training and other scheduled business functions
13 days ago