Bilingual Order Management & Customer Service Representative

Are you looking for long-term stability in a role where your attention to detail and bilingual skills make a daily impact? Our client is seeking a Bilingual Order Management & Customer Service Representative (French required) to join their team. This is an excellent opportunity for someone who values structured work, consistent processes, and a calm, professional environment.

What You’ll Do

You will manage the full order lifecycle, supporting customers and vendors in both French and English. From initial quote requests through order fulfillment and post-sale follow-up, you will be the go-to contact for ensuring smooth and accurate transactions. This role combines elements of purchasing, logistics coordination, and customer service.

Responsibilities

• Respond to inquiries in French and English by phone and email
• Source products, prepare quotes, and process sales and purchase orders
• Follow up with suppliers to confirm delivery schedules and manage backorders
• Handle returns and credits with accuracy and professionalism
• Maintain organized records and update internal systems
• Collaborate with internal teams to ensure seamless customer support

Qualifications

Why Work with Us

This is a dependable, long-term opportunity with a respected employer who values structure, teamwork, and consistency. You’ll be supported in your role with thorough training and clear expectations, allowing you to build a stable career using your bilingual skills in a calm and professional setting.

Disclosure : Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy : This position is available immediately. Our client is currently seeking Bilingual Order Management & Customer Service Representative (French required).

Base pay range

CA$55,000.00 / yr - CA$62,000.00 / yr

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage

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