Junior Computer Application Support Personnel - Contract - 17493

About the Opportunity

Our Public sector client requires the assistance of a Computer Application Support to work on site at client location.

Duties include but are not limited to :

• The IT Moves role will require the disconnecting and reconnecting of computer hardware, on and off moving carts, including laptops, desktops, network printers, standalone printers, etc.
• Assist clients returning to the workplace and provide guidance with connecting their devices (laptops and smartphones) to the wireless network and / or to the peripherals at the desk (docking station, monitors)
• Assist clients in connecting to virtual meetings using their devices (laptops and / or smartphones) in boardrooms
• Ensure any client requests are completed to the clients' satisfaction
• Provide very strong skills in client service and client relations as the workload can be demanding and clients are often faced with difficult and very limiting situations.

These need to be treated with the utmost courtesy, understanding and efficiency

• Knowledge of and be able to provide user coaching and support for office automation tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Browsers, Microsoft Outlook, MS365, MS Teams, etc.
• Responsible for entering the information related to these incidents / requests into the departmental incident and problem tracking systems (BMC Remedy), which includes properly documenting and escalating problems to higher levels within the support structure of the organization if they cannot resolve them with their knowledge, experience and provided tools within a timely manner
• Provide basic troubleshooting and documentation of hardware and software related problems associated with various Departmental mobility tools such as laptops, remote connections / network access, and virtual private networks
• Knowledge of and be able to coach clients on how to use smartphones, i.e. iPhone, Android devices

About You

The successful candidate will have the following :

• Post secondary degree / certificate in computer science or a related field
• Must have a minimum of six (6) months of experience working with an IT Service Management (ITSM) software, i.e. BMC Remedy
• Must have a minimum of six (6) months of experience of troubleshooting computer equipment
• Must have a minimum six (6) months experience installing new workstations for an employee, i.e. setting up monitors, laptops, desktops, network connectivity, keyboard, mouse, standalone printer, etc.
• Must have a minimum six (6) months experience providing Smartphone support and coaching. Remote support is not applicable
• Must have a minimum six (6) months experience providing support for Microsoft Office (now MS365) products
• Must be cleared at a minimum level of Secret Level II

About the Job

• Location : Required Onsite within the National Capital Region downtown core
• Contract Duration : Sept 2024 to May 2025

LROGOV