Coordinator, Guest Services

Keyano College's Sport & Wellness Centre requires leave coverage for our Guest Services Coordinator position. This position works in a high-energy, fast-paced environment. We are seeking a friendly and motivated Recreation staff to join our team. This role involves providing excellent customer service, ensuring the facility remains clean and safe, assisting with special events, and enforcing facility policies.

The Guest Services Coordinator reports directly to the Recreation Manager. While working in our high energy environment you will be responsible for the day-to-day activities as it relates to the operations of the centre. They are also responsible for training front of house staff, scheduling front of house staff, maintaining a clean and welcoming facility and assisting with special events.

Note: this is not a remote work opportunity, you will be required to work on campus and relocate to Fort McMurray, AB.

About Us

Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

Keyano College- Syncrude Sport & Wellness Centre is dedicated to providing high-quality recreational opportunities for our community. We operate state‑of‑the‑art facilities designed to promote health, wellness, and community engagement.

Duties & Responsibilities

• Greet and assist patrons, answer inquiries, and provide facility tours.
• Process memberships, handle transactions, and maintain accurate records.
• Set up and take down equipment for sports, fitness classes, and events.
• Monitor the facility, enforce rules, and ensure safety standards are met.
• Support special events, tournaments, and programs as needed.
• Answering incoming calls, filing and reception validated and processing memberships and program information through Activenet software, cash handling processes.
• Conducting facility checks noting equipment and facility maintenance and damage, organizing equipment, equipment lending, cleaning fitness centre equipment, general maintenance of equipment, equipment set‑up and tear down.
• Event support.
• Onboarding and training new front of house staff.
• Daily deposits.
• Front of house work scheduling.
• Member cancellations.
• Corporate memberships.
• Canteen operations for special events.
• Maintain a high level of customer service, ensure the facility is a welcoming and safe space.

Hours of Work:

The position requires availability from 4:45 am – 11:00 pm, including weekends and statutory holidays, covering sick call outs, etc. General work week will be Mon‑Fri 10a‑6p.

• Successful candidates must be able to attend training shifts both opening and closing the facility.
• Successful candidates must provide availability to work a minimum of one weekend shift/month.

Qualifications

• Minimum high school diploma or GED required.
• Must be proficient in conversational English.
• 1–1.5 years of previous experience in front-line customer service required; preference in a sport or fitness facility.
• Ability to physically set up and tear down all facility bookings and/or events, pre/post event cleaning.
• Team members must be able to multi‑task, to work independently or as a member of a team, and to communicate openly with fellow co‑workers as well as guests.
• Candidates must be able to lift 50 lbs.
• Familiarity with sports or personal fitness.
• Standard First Aid – CPR level C is considered an asset.
• Previous experience playing or working in sports.
• Familiarity with Activenet software is considered an asset.
• Pro Serve is considered an asset.

Compensation and Benefits

What makes Keyano your employer of choice:

• We offer an attractive competitive compensation package.
• Employer paid comprehensive health and dental benefits, including a health spending account.
• Generous defined benefit pension plan through LAPP (#7 in top 100 pension funds in Canada) that starts on day 1 of your employment.
• This position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month (This allowance is reviewed annually and is subject to budget approval).
• Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years.
• Life insurance is 2.5 times your annual salary.
• Paid sick days.

We also offer various perks and discounts to our employees:

• Employee Service and Academic Achievement recognition.
• Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well‑known gym and recreational facility).
• Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning.
• Employee Discounts for the Keyano Theatre and the Keynotes Bookstore.
• Various other perks and discounts for insurance, hotels, car rentals, stores etc.

Additional Information

Application Instruction:

Please combine your resume and cover letter in one single PDF file when applying.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.