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technical support analyst - systems
technical support analyst - systemsPineapple Bytes Inc • Markham, ON, CA
technical support analyst - systems

technical support analyst - systems

Pineapple Bytes Inc • Markham, ON, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
  • Work Term : Permanent
  • Work Language : English
  • Hours : 40 hours per week
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience : 1 year to less than 2 years
  • or equivalent experience
  • Work setting

    • Help desk
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Certificates, licences, memberships, and courses

    • Certified Computing Professional (CCP)
    • Computer and technology knowledge

    • Device drivers
    • Networking hardware
    • Internet
    • Servers
    • Desktop applications
    • Word processing software
    • Programming software
    • Database software
    • Programming languages
    • MS Office
    • MS Windows
    • SQL
    • Spreadsheet
    • Wireless networks
    • Transportation / travel information

    • Own transportation
    • Own vehicle
    • Willing to travel
    • Willing to travel regularly
    • Willing to travel overnight
    • Valid driver's licence
    • Travel expenses paid by employer
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Attention to detail
    • Sitting
    • Combination of sitting, standing, walking
    • Standing for extended periods
    • Bending, crouching, kneeling
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Employment terms options

    • On call
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    Technical Support Analyst • Markham, ON, CA

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