technical support analyst - systems

Work setting

• Help desk

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Certificates, licences, memberships, and courses

• Certified Computing Professional (CCP)

Computer and technology knowledge

• Device drivers
• Networking hardware
• Internet
• Servers
• Desktop applications
• Word processing software
• Programming software
• Database software
• Programming languages
• MS Office
• MS Windows
• SQL
• Spreadsheet
• Wireless networks

Transportation / travel information

• Own transportation
• Own vehicle
• Willing to travel
• Willing to travel regularly
• Willing to travel overnight
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Employment terms options

• On call