Manager, Practice & Quality

Overview

Are you a skilled professional with expertise in workers' compensation law, policy, and practice? Do you thrive on supporting staff with adjudicative guidance, developing clear materials and business procedures, and promoting high‑quality decision‑making? If so, we invite you to join our team in a role where you can make a meaningful impact — helping us maintain high standards of practice and deliver excellence in the services we provide. We're looking for a Manager, Practice and Quality to support and promote quality decision‑making in the Claims and Rehabilitation Services division. Your expert knowledge in workers' compensation, law, policy, and practice will provide a foundation for you in this role. Your responsibilities include analyzing information and providing recommendations, advice, and training to staff in the division. You'll develop and communicate corporate practice on compensation matters and provide leadership to managers to ensure effective implementation of policies, practices, and services. You'll conduct quality audits of decisions throughout the division and work collaboratively with claims managers to achieve continuous quality improvement. You're a team player who is passionate about providing quality service and adjudication.

How you’ll make a difference

You’ll help to ensure staff at WorkSafeBC have the guidance, tools, and support they need to make quality decisions about compensation.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely and in our offices based on the operational needs of the position. In this role, you’ll work primarily from our Richmond office with some flexibility to work from your home in B.C.

What you’ll do

• Support claims management quality decision‑making by analyzing information from a variety of sources and providing recommendations, advice, and training to claims staff and develop and communicate corporate practice on compensation matters
• Provide leadership and direction to claims managers and staff to ensure effective implementation of WorkSafeBC and divisional strategies, policies, practices, and services
• Participate in divisional policy, practice, planning, and decision‑making activities
• Promote teamwork and collaboration in achieving practice and service objectives and priorities; take appropriate action to modify plans and redirect activities to meet objectives and ensure quality decision‑making

Is this a good fit for you?

Your background and experience

Important to know

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work‑related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What it’s like to work at WorkSafeBC

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Our benefits

Salary

$116,186 – $141,166  /  annually

Want to apply?

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

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