help desk technician
- Education :
- Expérience :
Education
Other trades certificate or diploma
Work setting
Help desk
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Time management
Experience
- 1 year to less than 2 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week
help desk technician
Education. Expérience. Education Other trades certificate or diploma Work setting Help desk Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals..
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