Job Description
Job Description
The Opportunity
We are seeking an experienced, people-focused Area General Manager to lead the overall performance of three hotel properties across Northern Canada. This role is well-suited to a hands-on, adaptable leader who thrives in remote and northern operating environments, excels at balancing operational excellence with guest experience, and builds strong, engaged teams.
The Area GM maintains a regular on-site presence and travels between hotel properties in Yellowknife, Inuvik, and Iqaluit as a core requirement of the role, providing direct leadership and mentoring to on-site hotel Operations Managers.
Key Responsibilities
Financial Performance & Revenue Management
- Lead budget development, forecasting, and P&L management for all properties
- Monitor operational efficiencies, control costs, and maximize revenue performance
- Analyze financial and operational data to inform decision-making and corrective action
Guest Experience & Brand
Monitor guest satisfaction metrics and feedback across all propertiesImplement practical improvements to enhance the guest experience and service consistencyEnsure guest service standards reflect brand expectations and regional market needsSupport marketing and branding initiatives that drive occupancy and reputationPeople & Culture
Attract, hire, develop, and retain high-performing management and front-line teamsCoach and mentor leaders to strengthen engagement, performance, and succession planningFoster an inclusive, respectful, and engaged workplace culture aligned with organizational valuesSupport training initiatives that strengthen service delivery, leadership capability, and employee engagementMaintain high morale by providing clear direction, support, and consistent leadership presenceOperational & Strategic Leadership
Provide strategic leadership and direction across all hotel functions, ensuring consistent standards, processes and service deliveryDevelop and execute operational strategies in alignment with both corporate objectives and regional realitiesMonitor day-to-day hotel performance, identifying risks, gaps, and opportunities for improvementEnsure brand standards, policies, and procedures are consistently implemented across all locationsAct as an escalation point for complex operational issues, supporting on-site management teams as requiredCompliance & Administration
Proactively identify and address operational and workplace risksMaintain strong administrative controls, including accurate reporting, cash handling, banking, and month-end processesEnsure compliance with internal policies and proceduresQualifications & Experience
Diploma or Degree in Hospitality Management (or related field) an assetMinimum 5+ years of progressive experience in the hotel or hospitality industry3+ years of leadership or management experience; multi-property, Northern or remote location experience preferredDemonstrated experience with budgeting, forecasting, and financial performance managementProficiency with Microsoft Office, intermediate Excel skillsRequirements
Flexible availability, on-call support as requiredAlignment with organizational values and knowledge of applicable health & safety legislationHigh level of integrity and professional discretionFinancial acumen, with the ability to interpret and act on performance metricsProven people leader with excellent communication and coaching skillsStrong operational and strategic mindset with sound decision-making abilityHighly organized, adaptable, and solutions-orientedComfortable working independently and managing competing prioritiesAble to obtain and maintain a clear criminal record checkWhy Northview?
Competitive total rewards program that celebrates both individual and company successesPaid vacation, sick time, and wellness benefitsExtended health, dental, and life insurance benefitsCompany-matched Employee Unit Purchase PlanVacation Travel Assistance for Northern EmployeesDiscounts on rent at Northview propertiesEmployer-paid professional dues and association membership feesAn inclusive team environment with opportunities for cross-functional collaborationA supportive culture with a strong sense of community and shared purposeIf your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.