Manager, Customer Service

Job Description

Job Description

“Join us in building Careers and shaping Experiences Beyond the Box”

About Us

At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Opportunity

We are looking for a Customer Service Manager who will be responsible for leading the designated areal team to support operations; ensuring high levels of client satisfaction, loyalty, and retention. Reporting to the Director of Sales Operations, this position requires the effective use of organizational and managerial skills, sales and product knowledge, department administration, operations, and human resource management skills.

The primary focus is to ensure the efficient operation of the department through effective management techniques and the motivation, training, and development of subordinates. Ensure effective delivery of service to all levels of internal and external customers. Build and maintain a strong customer focused team that complements the sales efforts and the needs of production. Working with fellow mangers, and other cross functional teams to evoke better methods, processes or protocols to drive workflow efficiencies that improve employee productivity, well being, and support corporate goals.

What You’ll Do

Key Responsibilities :

Team Leadership & Management :

• Maintain a high - functional group, in a fast-paced environment.
• Provide clear and decisive leadership.
• Employee engagement scores are extremely high for this team which is due to high level of creativity, commitment, and clear communication with the group.
• Continue expected management responsibilities.
• Atlantic Packaging maintains aggressive growth targets and strategies; it is expected that these will be supported by all team members. Among expected individual and departmental performance requirements, exceeding expectation requires innovation through technology, minimizing risk through process control and adherence, and dynamic thinking.

Operational Oversight :

Change Management & CX Commitment :

Safety and Compliance :

Data Reporting : Compile and analyze service statistics to identify trends and report performance insights to senior leadership.

Cross-Departmental Collaboration : Liaise with design, graphics, sales, planning, and production teams to share customer feedback and improve the overall customer journey.

Technical Expertise : Able to maintain knowledge of the corrugated industry and fully comprehend Atlantic Packaging products and services as it pertains to clients, orders, and overall organizational output.

What you'll bring :

What We Offer

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.

Please Note :

Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.

Hiring Range : $89,000 - $100,000 per year. A candidate’s experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.